Senior Insights Advisor
Branch & Division: Strategy, Policy & Delivery/ Regulatory Intelligence, Data & Insights
Location: McKell/Parramatta/Hybrid
Employment type: Ongoing
Grade: Clerk Grade 9/10
Salary: $129,464 - $142,665 +Super
Do you want to make a difference to the NSW community?
NSW Fair Trading is looking for a Senior Insights Advisor to join our Insights unit within Regulatory Intelligence, Data & Insights Division of NSW Fair Trading.
Be Part of the Future of Fair Trading. NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you’re someone who:
- Thinks deeply about the needs of people and communities
- Is motivated by great outcomes, not just processes, and
- Wants to be part of an organisation that’s transforming how regulation works —
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.
About the team
The Insights unit is a highly motivated and specialist team which leads and manages the design, analysis, and reporting of customer research initiatives to inform regulatory measures, promote community protection and market fairness.
The role includes hybrid working arrangements, with a requirement to attend the McKell office (Haymarket) once per week, and Parramatta office (4PSQ) once per week and on an as-needed basis.
Your day-to-day
-Lead end-to-end customer research (from design, analysis, insights reporting and communication) on the perception and behaviour of the customer to inform strategic decisions.
- Extract meaningful insights from diverse data sources to identify trends, issues and opportunities for customer-centric improvements.
- Communicate effectively through translating complex data into clear, concise and engaging stories for diverse audiences.
- Collaborate with internal stakeholders / business units to prioritise initiatives that delivers highest potential impact and benefit to the community.
- Coach and mentor team members to build capability.
To be successful in this role you will demonstrate: - Degree qualification in a relevant area; experience in an insights role within a research agency or in-house environment is essential.
- Extensive experience in designing and leading quantitative research projects.
- Proven experience in distilling complex data, into actionable insights and communicating strategic recommendations to a broad business audience.
- Proven experience working collaboratively with and managing senior stakeholders within a large, diverse organisation.
- Strong analytical and problem-solving skills using Q, SPSS and/or SQL,would be highly regarded.
- Excellent verbal and written communication skills, utilising different forms of visualisations and platforms to communicate research findings and insights to key stakeholders.
- Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.
Essential requirements:
It is a requirement of this role to obtain and hold baseline security clearance. For this purpose, you must be an Australian Citizen.
Satisfactory criminal record check.
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Francis Wen via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday 29th June, 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
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Information on adjustments available for the recruitment process
