Duties
Managing customer support requests via phone or ticketing system
Working with other technical teams (management, finance, developers)
Respond to client needs
Demonstrate positive attitude and respect for coworkers and maintain cooperative working relationships with peers and co-workers. Skills
Exceptional organisational skills to ensure our exceptional customer service standards are upheld
Ability to communicate successfully with clients and handle customer inquiries.
Ability to troubleshoot problems, research, and find answers to consumer questions.
Ability to communicate with other teams to properly escalate client cases.
Ability to learn quickly and adapt.
Team player who also works well independently
Self starter who is excellent at problem solving
Ability to assess and provide proactive advice or solutions
Excellent written and oral communication skills
Ability to multitask and self manage their workload Education
Certificate IV, Degree or equivalent (or on track to achieve)
Other qualifications
