We are actively seeking a Duty Manager to join our team. If you're interested in working with a management team that boasts extensive experience and a company that prioritises guest satisfaction in the hospitality industry, this exciting opportunity might be the perfect fit for you.
Pearl Diver
Pearl Diver is an engaging and vibrant Oyster bar specialising in great, well-curated food, thoughtful wine and mixed drinks and oysters from around Australia. We do the simple things well, with a high level of attention to detail and will continually exceed customer expectations by delivering a polished yet casual service environment with a curated and exciting offering, to be enjoyed alongside the freshest oysters and elevated bar food menu.
Key Responsibilities:
- Ensure smooth and efficient running of front of house operations, including staffing, guest experience, and overall restaurant flow.
- Recruit, train, and supervise front of house staff, ensuring they adhere to company policies and procedures.
- Provide exceptional guest service, resolving any issues or complaints promptly and professionally.
- Monitor stock levels for front of house supplies (e.g., glassware, silverware, linens), place orders as needed, and maintain accurate inventory records.
- Handle cash and credit card transactions, reconcile daily sales, and ensure compliance with financial regulations.
- Ensure compliance with all health and safety regulations, including food safety and liquor licensing laws.
- Identify and address operational issues, making necessary adjustments to improve performance.
- Consistently demonstrate and enforce company policies and procedures, ensuring that front of house operations align with the company's mission and values.
- Promote the company's brand and image through your own actions and interactions with staff and guests. Lead by example, setting a positive tone for the front of house team.
- Participate in ongoing training and development programs to stay informed about industry trends, best practices, and regulatory changes.
- Communicate effectively and professionally with staff, guests, and management, fostering a positive and collaborative work environment.
What You’ll Bring:
- 2 years of management experience in a similar role
- Knowledge of beers, spirits, and cocktails.
- Ability to work in a fast-paced environment while keeping your cool.
- Sociable and enjoy delivering a pleasurable and memorable experience for our guests.
- Excel in the management of team and guest satisfaction.
- Strong customer focus and have a passion for the industry.
- A high level of business, management and financial skills with a commitment to achieving outstanding results.
- Proficiency in POS systems and inventory management software
- Commitment to not just your own progression but are committed to assisting in the progression of your team.
- Proven leadership skills and a team player.
- Incredible communication and interpersonal skills.
- Strong problem-solving skills.
- A keen eye for detail.
- A positive can-do attitude/work ethic.
- Able to work quickly and efficiently.
Our Vibe & Values
- Best for the guest: We create unforgettable experiences by always putting the guest experience first
- Fu*k Yeah: If it’s not a FU*K YEAH, it’s a no. Passion and excellence drive every decision we make.
- Do the right thing: Integrity first. We do what’s right, even when it’s not easy.
- Evolve & Excel: Growth is in our DNA - personally, professionally, and as a company.
We’re a team that genuinely cares – about the work, the guests, and each other. If you’ve been looking for the right crew to join, and not just a job, you might've just found it.
Let’s make some unforgettable events together.
– The Speakeasy Group
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance
Experience:
- Duty Manager: 2 years (Required)
Licence/Certification:
Work Authorisation:
Work Location: In person
