Victim Response Officer | Victims of Crime Community Recovery | Rockhampton
Employment Term: Casual Opportunities
Service Hours: Monday to Thursday: 5:00pm – 9:00am, Friday 4:00pm through to Monday 9:00am & Public holidays
Please note these are the span of operating hours. We ask for a reasonable level of availability across these times rather than full coverage.
Location: Rockhampton
Remuneration: Base standby rate: $51.00 per hour + super (for being logged on and available), Activated call-out rate: $63.75 per hour + super (when responding to incidents) + Not-for-profit salary packaging available
Close Date: Applications will be reviewed as they are received
Make a meaningful difference with UnitingCare Queensland
The Victims of Crime Community Recovery (VOCCR) program is a short-term intervention model providing individual support in the critical days following a serious violent crime. The program offers immediate brokerage and referrals to assist with long-term recovery and will operate as a 24/7 response in five geographical locations, being Cairns, Townsville, Rockhampton, Logan and Ipswich.
Your part in our UnitingCare team
Provide trauma-informed intake, assessment, and crisis response support
Deliver immediate practical assistance to victims, families, and witnesses
Operate effectively in a combination of phone-based and face-to-face environments
Respond to urgent client needs through timely intervention and coordinated care
Work collaboratively with internal teams and external services to support recovery outcomes
(A mobile phone will be provided, and all on-call duties can be managed remotely via phone)
What makes a difference for us?
Bachelor’s Degree in a relevant field (e.g. Social Work, Psychology or Social Science)
Minimum of 5 years’ relevant experience (Equivalent experience with lesser qualifications will be considered)
Strong understanding of trauma-informed practice, crisis response, and case management
Proven ability to effectively communicate in a respectful, non-threatening, and non-intrusive manner with individuals from diverse socioeconomic and cultural backgrounds.
Strong communication, listening, and advocacy skills.
Ability to navigate complex and sensitive situations with professionalism.
High level of personal resilience and ability to manage exposure to vicarious trauma.
Commitment to promoting victim-led recovery approaches.
Current Queensland Driver's Licence.
Working with Children Check (Blue Card)
Must have the ability to pick up shifts within the service hours, noted above (overnights and weekend work)
We welcome applications from Aboriginal and Torres Strait Islander candidates for this position.
What makes a difference for you?
Flexible work arrangements to support work-life balance
NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunities to challenge yourself, grow and make a meaningful difference
A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
We’d love you to be part of our UnitingCare family
Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
provide welcoming, safe and nurturing services for children
implement measures to prevent child abuse and neglect within our services
appropriately and immediately address child abuse and neglect if it does occur
abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
Diversity & Inclusion
Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Commitment to Safeguarding
We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.
