After-Hours Airfare Specialist | Luxury Travel Sydney CBD Training | Hybrid & Remote Options
FirstClass.com.au is a specialist luxury agency. We are seeking a highly technical Airfare Specialist to handle our after-hours enquiries, emergency support, and airfare product maintenance.
The Roadmap to Remote: We prioritize high standards. This role follows a structured path to autonomy:
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Initial Phase: Full-time training in our Sydney CBD office to master our systems and process.
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Intermediate Phase: Transition to weekly/fortnightly office attendance once proficient.
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Advanced Phase: Ongoing training as required, moving toward a hybrid/remote work structure.
The Role:
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Emergency Response: Act as the primary point of contact for after-hours flight changes, cancellations, and urgent re-routing.
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Strategic Consulting: Service high-end luxury product requests and premium airfare enquiries.
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Team Support: Assist our daytime team with quotes and support tasks.
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Airfare Administration: Utilize “quiet" periods to assist with airfare management, database tasks, and product maintenance.
You Are:
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An Amadeus Expert: You know your way around a GDS. Manual reissues and complex fare rules are second nature to you, especially for international First and Business Class fares.
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A Resourceful Problem Solver: You are a creative, quick thinker who stays calm under pressure. You don’t just see a “cancelled" flight; you find the alternative path before the client even calls.
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Meticulously Detail-Oriented: In luxury travel, the small things matter. You take pride in precision and error-free work.
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Client-Centric & Solution-Focused: You genuinely care for the customer. Your goal is to find the best possible solution at the most competitive cost, ensuring the client feels valued and protected.
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Sydney Based: You must be able to commute to our Sydney CBD office for initial training and ongoing catch-ups.
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Experienced: Minimum 2+ years in flight reservations and 3+ years in high-level customer service.
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Accountable: You thrive in an environment of direct communication and high professional standards.
What We Offer:
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Security: A permanent role (4+ days) with a growing luxury brand.
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Innovation: Work with our proprietary air, hotel, and points-availability engines.
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Growth: Ongoing training and professional development in a tech-forward environment.
To Apply:
To seize this opportunity, please submit your CV and a cover letter briefly addressing the following (max 50 words each):
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Why are you interested in this role?
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What makes you an airfare specialist?
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On a scale of 1–10, how does your manager rate your performance in high-pressure emergency situations and why?
All applicants must have full Australian working rights and a long-term visa.
Due to the volume of applications, we will only contact short-listed candidates.
Apply Now Through Seek >
Know someone perfect for this role?
Refer them through our generous Consultant Referral Program – rewards include a free economy to first class ticket!
https://firstclass.com.au/consultant-referral-program/
