Are you an experienced leader passionate about supporting people experiencing homelessness and vulnerability in the community?
St Patrick’s Community Support Centre (St Pat’s) is seeking a Team Leader – Engagement Hub to oversee the day-to-day operations of our Engagement Hub, ensuring safe, inclusive and high quality services for people who need it most.
About the Role
This is a hands-on leadership role where you will coordinate daily operations, lead a dedicated team, and ensure the Engagement Hub runs effectively and safely.
You will play a key role in creating a welcoming environment for clients while supporting staff, volunteers, and visiting services to deliver meaningful outcomes.
Key Responsibilities
Leadership & Team Management
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Lead, coach and develop a multidisciplinary team
- Provide supervision, training, and performance support
- Manage rosters for staff, volunteers, and students
- Facilitate team meetings and contribute to a positive team culture
Operations & Service Delivery
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Oversee the day-to-day operations of the Engagement Hub
- Ensure services meet the needs of people experiencing homelessness and vulnerability
- Lead de-escalation and respond to complex situations
- Support the delivery of programs that promote wellbeing and engagement
Stakeholder Engagement
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Act as the key point of contact for visiting services and partners
- Build and maintain strong relationships with internal and external stakeholders
- Participate in relevant network meetings and community engagement
Compliance & Administration
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Ensure compliance with WHS, Safe Food Handling, and relevant legislation
- Oversee incident reporting and continuous improvement processes
- Maintain accurate records, reporting, and data entry
- Monitor budgets and support financial record-keeping
About You
You are a confident and compassionate leader with experience working in community services and supporting people with complex needs.
You will bring:
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Demonstrated experience working with people experiencing homelessness or complex disadvantage
- Previous leadership or supervisory experience
- Strong interpersonal and communication skills
- Ability to manage competing priorities and work in a fast-paced environment
- Sound administrative and organisational skills
- Cultural awareness and an understanding of issues impacting Aboriginal and Torres Strait Islander communities
- A strong commitment to St Pat’s values and client-centred approach
In return we offer:
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Value based organisation working towards ending homelessness
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Growing organisation with a fantastic culture
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Salary packaging up to $15,900
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Additional Bonus leave at Christmas as well as paid leave day on your birthday
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Access to an Employee Assistance Program
A copy of the position description for this role can be found on our website here: www.stpats.com.au/about/jobs/
If this is the role for you, please demonstrate your capability by providing evidence of how you meet the Essential Criteria in your Cover Letter, attaching your CV with references.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
Shortlisting will commence as soon as possible, so if you want to work for an organisation making positive changes to the community APPLY TODAY!
