- As adoption support officer, you will help deliver vital services to people affected by adoption.
- Manage records, prepare cases and support adoption information requests.
- Work in a small team where accuracy and care matter.
- Build valuable public service skills while supporting people through sensitive processes.
- Ongoing full-time role earning $62,104 - $79,753 per year, plus super.
About us
Adoption Services is part of the Civil and Enforcement Services Group of the Department of Justice and Community Safety.
Adoption Services delivers a range of services under the Adoption Act 1984, including counselling to people considering placing a child for adoption, assessing people to be approved to adopt a child from Victoria or overseas, and providing records to people who have been affected by past adoptions.
The Adoption Support Unit is instrumental in providing high-quality administrative support to ensure these client services are delivered.
What you will do
As adoption support officer, you will support adoption services through accurate records and case work.
You will help people access adoption information and support smooth daily operations.
You will:
- prepare accurate cases and process applications for adoption information and child adoption.
- search for adoption records and work with other organisations to retrieve them.
- provide reliable support across programs, including mail, records and daily office tasks.
- manage financial tasks, complex enquiries and sensitive information with care.
- manage your cases with minimal supervision and help improve daily services.
About you
A relevant degree, tertiary qualification or vocational certificate is desired. You do not need a specific qualification to apply.
You should also have:
- service experience and the ability to learn new systems and procedures quickly.
- working knowledge of Microsoft Word, Excel, Dynamics 365, TRIM and Outlook.
- strong skills in managing sensitive client information and keeping accurate records.
- clear communication, sound judgement and a polite, supportive approach to others.
To learn even more about this role, please read the position description. If you have any further questions, feel free to email Alix Malthouse at [email protected].
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safety statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
