About the Role
The Process Improvement Manager – Procure-to-Pay (P2P) is responsible for optimising and strengthening processes across the end-to-end procure-to-pay cycle, with a focus on invoice intake, complex supplier billing validation, payment processing, and financial controls.
Operating within the Finance Transformation team and reporting to the Head of Finance Transformation, this role partners closely with third-party outsourcers, Service Delivery Managers, and cross-functional operational teams to streamline workflows, align operating models, strengthen governance, and deliver efficient, controlled and best-practice payables operations.
Why CTM?
As a global organisation, CTM offers a range of employee benefits, including:
- Travel discounts
- Perkbox – retail, lifestyle, entertainment, health & wellbeing discounts
- Learning & development – access to online learning platforms, including LinkedIn Learning
- Annual Volunteer Day
- Chillout Days – flexible leave days
- Flexible hybrid working
- Purchase up to 2 weeks of additional annual leave
- Paid parental leave
- Sonder – 24/7 wellbeing and Employee Assistance Program (EAP)
CTM offers a strong, established and sustainable work environment that supports your career development and wellbeing.
CTM is committed to recognising the unique contributions of all our people and actively encourages candidates of all abilities and diverse backgrounds to apply. Come and work for a global award-winning company that values its people, community and technological innovation.
About You
- Strong knowledge and understanding of finance operations and Procure-to-Pay (P2P) processes
- Structured and detail-oriented approach to work
- Strong process improvement and optimisation capabilities, particularly across invoice-to-pay workflows
- Strong analytical and problem-solving skills
- Ability to identify opportunities to improve efficiency and effectiveness across finance processes
- Strong stakeholder management and relationship-building skills
- Ability to build productive working relationships with outsourced operations partners
- Collaborative approach to working across internal and external teams
- 6–8 years of experience in P2P process improvement, accounts payable optimisation, or management consulting (ex-Big 4 / advisory background preferred)
- In-depth expertise in end-to-end P2P, with detailed experience in complex supplier billing structures, invoice matching, and payment execution
- Experience managing operational workflows delivered through BPO partners and Service Delivery Managers
- Experience in the travel or hospitality sector (managing high-volume, variable supplier billings) is highly desirable
- Familiarity with modern P2P engines, invoice capture tools (OCR), and standard ERP general ledgers
About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combine personalised service excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals who work with our company values in mind: Connect, Deliver and Evolve.
