- Fulltime maximum term position to 30 November 2026, based at our Werribee office.
- Provide customer service and administration support to the HSP team and clients
- Annual salary is $55,755 + 12% super
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)
AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.
- AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.
About the role:
If successful, you will provide exceptional “Front-of-House” customer service at all times that is reflective of AMES Australia “Customer Service Charter”. The Customer Service Officer (CSO) is involved in the provision of a professional information service to internal and external customers and is the organisation’s first point of contact. This is a high quality customer service and administrative role that provides the first source of information, advice and guidance in relation to the operation of Employment; Education & Training; and Settlement.
To be considered for this role, you will be able to demonstrate the following key selection criteria:
- Minimum of Certificate III in Business Administration or similar field; and/or At least 3 years’ experience in a frontline customer service role
- Proven ability to deliver outstanding customer service and support, including the ability to communicate with a range of people (e.g CALD communities and difficult clients)
- High level IT skills and proficient in MS Outlook, Word, Excel and PowerPoint
- Demonstrated ability to take initiative, problem solve and take the extra mile to engage customers
- Working knowledge of CRM systems and practices and/or other client databases
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Excellent communication and presentation skills
Applications for this position will be accepted up to 6 PM on Thursday 2 July 2026, however interviews and/or other selection processes will commence as suitable applications are received.
To apply for this position please submit:
- Your current resume
- Cover letter addressing the key selection criteria outlined above
About us
AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.
AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
For more information about our commitment to Diversity and Inclusion please click here.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.
