Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Guest Services Manager / Duty Manager to join the Hotel!
Introducing Pullman Sydney Penrith
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Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
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Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
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Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience
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Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings
About the Role
You will be a part of a professional, guest-focused team where service is not just a task, but a passion. Every interaction is an opportunity to exceed expectations and create lasting impressions.
The Benefits of the Role
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Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity
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Training and Development with Global Career Opportunities
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Staff discounts across Accor’s 5,000+ hotels worldwide, plus Food & Beverage discounts at Panthers Group venues
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A range of leave options and additional employee benefits
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Complimentary onsite parking
The Role of Guest Services Manager
Reporting to the Assistant Front Office Manager, you will:
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Oversee hotel operations on a shift basis, ensuring a seamless guest experience
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Lead and inspire the Front Office team to deliver exceptional service
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Foster a professional, innovative, and guest-centric culture where service excellence is at the heart of everything we do
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Drive guest loyalty and recognition initiatives through a collaborative, whole-of-hotel approach
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Assist with the training, coaching, and development of Front Office team members
About You
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Previous experience in a Guest Services Manager, Duty Manager, or Front Office Supervisor role is essential
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Exposure to a premium, or five-star hotel environment will be highly regarded
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Proficiency in Opera PMS is required
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A passion for delivering exceptional guest service with a positive and professional attitude
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Excellent communication, problem-solving, and leadership skills
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Hold a current Responsible Service of Alcohol (RSA) Certificate
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Possess current First Aid and CPR certifications
Ready to Apply
If this sounds like the opportunity for you, please apply now!
