About the role
Permanent part-time opportunity to lead patient experience and consumer feedback initiatives at The Prince Charles Hospital. You will provide expert advice, advocacy, and support for vulnerable and at-risk patients, influence service improvement, manage complex consumer concerns, and work collaboratively with staff and stakeholders to enhance patient-centred, culturally safe care and improve health equity outcomes.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
Demonstrate specialised level clinical service delivery knowledge, skills, and leadership across multi- specialty clinical areas to effectively manage complex complaints to contribute to effective patient and consumer experience and outcome management across The Prince Charles Hospital
Lead high level patient experience processes as part of a multidisciplinary and integrated service across TPCH in the pursuit of excellence in delivering patient and consumer experience outcomes.
Demonstrated advanced level communication skills and abilities to align across a complex service delivery environment and influence a positive culture of patient and consumer experience.
Benefits when working for us
Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
