What you'll do
As the Operations Specialist, you will provide advanced technical expertise and support to establish and maintain governance frameworks across key technology domains, ensuring defined service levels are consistently achieved. You will collaborate closely with teams across the branch to align and integrate operational services, processes and service delivery outcomes, while applying high-level technical skills to analyse complex IT system issues and implement effective solutions and improvements. Drawing on best-practice service management principles, including ITIL frameworks, you will lead change management, capacity planning, incident management, risk management and business continuity activities, ensuring the delivery of reliable, end-to-end enterprise system services that support Queensland Health's operational needs.
About you
We are searching for someone who has:
Proven ability to participate in a highly skilled technical team providing high-level technical direction, standardisation and support of enterprise infrastructure in a large customer focused organisation. (SFIA Code: ARCH 5; METL 5)
High level understanding and working knowledge of relevant technical domains (SFIA Code: TECH 5) :
Windows 10, Windows 11
Microsoft System Center Configuration Manager
Directory Services (Microsoft Active Directory and Novell eDirectory)
Active Directory Group Policy administration and configuration
Application packaging (MSI, application virtualisation, scripting technologies)
Enterprise printing solutions (Novell iPrint)
Demonstrated skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements. (SFIA Code: DESN 5; ARCH 5; METL 5)
High-level communication skills to enable effective interaction in individual and group situations.
Demonstrated ability or the ability to quickly learn eHealth Queensland's ITIL Service Management processes (primarily incident / problem / change / config management). (SFIA Code: USUP 5; PBMG 5; CHMG 5; CFMG 5)
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
