Join the team at the Mount Gambier Hotel!
Making others feel good, feels great!
This philosophy is why we love what we do, for our people and our customers.
- Be empowered and empower others as part of a supportive team
- Being respectful and showing compassion is at the heart of our behaviour
- Showing up for success is how we drive each other to achieve
- We uphold professional standards and lead by example
- We operate our business and conduct ourselves with honesty and integrity
ABOUT THE HOTEL
Located in the heart of the Limestone Coast, the Mount Gambier Hotel is one of the region’s premier hospitality destinations. Offering a modern bistro, vibrant sports bar, gaming lounge, TAB, bottleshop and accommodation, we pride ourselves on delivering genuine country hospitality with exceptional food, drinks and service.
We’re looking for an experienced and motivated Duty Manager to join our leadership team. This is a fantastic opportunity to build your hospitality career in a supportive business that values its people and rewards hard work.
ABOUT YOU + THE JOB
The Mount Gambier Hotel is seeking an enthusiastic and experienced Duty Manager to join our leadership team. This is a full-time opportunity (or salaried position for the right candidate) working across a rotating 7-day roster, including evenings, weekends and public holidays.
As a Duty Manager, you’ll play a key role in leading the venue during service, supporting your team, and ensuring every guest enjoys an exceptional experience across our bar, bistro and gaming operations.
WHY YOU’LL LOVE IT
- Full-time role with long-term job security
- Salary available for the right candidate
- Supportive management team that genuinely backs its people
- Diverse role across bar, bistro, gaming and venue operations
- Staff discounts across Matthews Hospitality venues
- Ongoing training and leadership development opportunities
- Work for a respected South Australian family-owned hospitality group
THE NON-NEGOTIABLES
- Minimum 2 years’ hospitality experience in a supervisory or leadership role
- Previous gaming experience (essential)
- Current RSA and Responsible Person Badge
- Basic and Advanced Gaming Certificates
- Strong knowledge of South Australian liquor and gaming legislation
- Excellent communication and customer service skills
- Ability to confidently lead a team in a fast-paced environment
- Reliable, organised and professional presentation
- Availability to work nights, weekends and public holidays
YOUR DAY MIGHT INCLUDE
- Leading shifts across bar, bistro and gaming operations
- Delivering exceptional customer service and resolving guest enquiries
- Coaching, motivating and supporting team members
- Opening and closing the venue
- Maintaining compliance with liquor licensing, gaming, food safety and WHS requirements
- Monitoring gaming operations and ensuring legislative compliance
- Cash handling, banking and end-of-shift reconciliations
- Coordinating daily operations to ensure efficient service
- Assisting with stock control and venue presentation
- Responding professionally to customer feedback and operational issues
ABOUT MATTHEWS HOSPITALITY
Matthews Hospitality is a South Australian family-owned business with nearly 80 years of history. We operate some of the state’s most recognised hotels, offering outstanding food, beverage, accommodation and gaming experiences while providing rewarding careers for our people.
We believe our success comes from creating great experiences—for our guests and our team.
If you’re ready to take the next step in your hospitality career, we’d love to hear from you.
Apply now with your resume and a short cover letter, or drop into the Mount Gambier Hotel and introduce yourself to one of our Managers.
Cheers,
The Mount Gambier Hotel
Mount Gambier SA 5290
