About Invictus Group AU
Invictus Group AU is a growing Australian business focused on delivering innovative workforce, security, and operational solutions. We are seeking an experienced and motivated ICT Business Improvement Lead to drive business process improvements, digital transformation initiatives, and technology-enabled operational excellence.
About the Role
The ICT Business Improvement Lead will work closely with business stakeholders and ICT teams to analyse business requirements, improve processes, support solution delivery, and implement technology solutions that enhance organisational performance.
This role is ideal for a highly analytical professional with strong business analysis, process improvement, stakeholder management, and digital transformation experience.
Key Responsibilities
- Engage with stakeholders to gather, analyse, validate, and prioritise business and system requirements.
- Prepare business analysis documentation including Business Requirements Documents (BRDs), functional specifications, user stories, process maps, and acceptance criteria.
- Analyse existing business processes (AS-IS) and design future-state processes (TO-BE) to improve operational efficiency.
- Identify opportunities for business improvement and support ICT-driven transformation initiatives.
- Collaborate with ICT teams and business units to support solution design and implementation.
- Support workflow automation and optimisation using Microsoft 365 technologies including SharePoint and Power Automate.
- Develop reporting requirements and support business intelligence initiatives through Power BI dashboards and performance reporting.
- Coordinate User Acceptance Testing (UAT), manage test cases, support defect resolution, and ensure successful business sign-off.
- Assist with change management activities, user documentation, training materials, and stakeholder communications.
- Monitor project progress and maintain project and business documentation in accordance with governance and compliance standards.
Essential Skills and Experience
- Bachelor's degree or higher qualification in Information Technology, Business Information Systems, Computer Science, or a related field.
- Minimum 3 years of experience in Business Analysis, ICT Business Improvement, Digital Transformation, or a similar role.
- Strong knowledge of business analysis methodologies and process improvement frameworks.
- Experience preparing BRDs, functional specifications, user stories, process maps, and UAT documentation.
- Demonstrated experience working with stakeholders across multiple business functions.
- Experience with Microsoft 365 technologies, including SharePoint, Power Automate, and Power BI.
- Strong analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
Desirable
- Experience working within service-based, workforce management, security, facilities management, or operational environments.
- Certifications such as CBAP, ECBA, Agile Business Analysis, PRINCE2, Scrum, or Lean Six Sigma.
- Experience supporting digital transformation and workflow automation projects.
What We Offer
- Competitive salary package.
- Opportunity to lead business improvement and digital transformation initiatives.
- Collaborative and supportive team environment.
- Professional development and career growth opportunities.
- Exposure to innovative technologies and enterprise business systems.
How to Apply
If you are passionate about business improvement, technology, and delivering meaningful organisational change, we would love to hear from you.
Apply now with your resume and cover letter outlining your relevant experience and achievements.
Pay: $80,000.00 – $85,000.00 per year
Benefits:
- Employee mentoring program
- Maternity leave
- Parental leave
Work Location: In person
