Wow customers. Drive sales. Grow your career.
Polyfabrics, part of the Jaybro Group, is a leading supplier of geosynthetic solutions for the civil engineering, landscaping, stormwater and construction industries. For over 30 years, we've delivered high-quality geotextiles, geogrids, drainage systems and geocells to customers across Australia and New Zealand.
Supported by experienced technical specialists, dedicated sales teams and strategically located warehouses, we provide trusted products, expert advice and exceptional service. Through partnerships with world-class manufacturers, Polyfabrics delivers innovative solutions that help customers achieve successful project outcomes.
About the Role
In this full-time, Monday to Friday role, you'll join a fun, experienced team delivering exceptional customer service and expert product advice. You'll manage inbound enquiries, process orders, prepare quotes, and proactively follow up sales opportunities while building strong customer relationships and growing existing accounts. This is a great opportunity to expand your product knowledge, develop your sales skills, and make a real impact on customer and business success.
Responsibilities
Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.
Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.
Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.
Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.
Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.
Requirements
Proven experience in customer service and sales, including inbound/outbound calls and upselling.
Strong communication and relationship-building skills.
High attention to detail with excellent organisational skills.
Ability to prioritise and thrive in a fast-paced environment.
Confident using Microsoft Office, CRM and ERP systems, with a willingness to learn and grow.
Benefits
People enjoy working at Polyfabrics because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.
Be part of a Certified Great Place to Work with a fun, high-performing and supportive culture
Enjoy a competitive salary + Profit Share Scheme – share in our success
Grow your career with ongoing training, development and real progression opportunities
Get recognised and rewarded through our ELEVATE platform
Support your wellbeing with Elevate Wellbeing and our Employee Assistance Program (UPRISE)
If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.
Click here to learn more about Polyfabrics - Polyfabrics : Your Leading Geosynthetic Supplier
Only successful candidates will be contacted.
As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & national criminal history check will be required.
Polyfabrics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
