Account Resolution Officer (200449)
Maximum Term Contract Full Time - 36.25 hours per week for 12 months
$83,000.51 to $89,014.70 Annually + 13% super
RCC Officers' Level 3
Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.
Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.
Join our team as an Account Resolution Officer
Are you passionate about using your problem-solving, critical thinking and communication skills to resolve outstanding accounts and support positive financial outcomes for the community? This role offers the opportunity to work with customers to achieve fair and sustainable solutions while ensuring compliance with legislation. If this sounds like you, we invite you to apply for the Account Resolution Officer position at Redland City Council!
Your responsibilities will include:
- Collecting outstanding debts in line with legislation, policies, procedures and KPIs.
- Working proactively with customers to resolve accounts through payment plans, hardship assessments and other recovery actions.
- Managing recovery processes, including sale or transfer of land where required.
- Preparing, processing and reconciling legal, court and recovery-related fees.
- Responding to customer enquiries and managing complex or sensitive correspondence.
- Maintaining accurate customer and financial records within corporate systems.
- Supporting team operations, sharing knowledge and contributing to continuous improvement initiatives.
Skills and experience:
- Strong customer service skills, with a professional and confident communication style.
- Proven ability to negotiate and resolve sensitive or complex debtor matters.
- Well-developed problem-solving skills and the ability to apply sound judgement.
- Excellent verbal and written communication skills for a range of audiences.
- Strong attention to detail, with experience using Microsoft Word, Excel and corporate systems.
- Ability to work effectively in a fast-paced environment and manage competing priorities.
- Experience in revenue collection or debt recovery is desirable but not essential.
Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.
Why this role stands out:
- Enjoy work-life balance with standard Monday to Friday business hours.
- Access flexible working arrangements where operationally appropriate.
- Join a supportive and collaborative Financial Operations team focused on continuous improvement.
Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.
More reasons to love working with us:
- Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
- Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
- Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.
- Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
- Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
- Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
- Optional purchased leave available after probation.
- Incentives for returning from parental leave including credited leave and superannuation benefits.
Who we are:
Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.
Guided by our Values, we’re proud of the work we do and the people who make it possible. Visit our careers page to learn more about the stories of our incredible team.
Eligibility:
- Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us?
Please include:
- A one-page cover letter; and
- A current resume outlining how you meet the role requirements.
Note: We do not accept email, hard copy or third-party applications.
For more information about this position (200449), please contact Jonathan Graham on (07) 3829 8152. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 17/06/2026.
At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.
To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting [email protected]
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