At Tennis Australia, we’re creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.
We’re a team of imaginative and passionate people who believe in the power of sport to make a difference.
Want your chance to make a mark on a world-class, record-breaking event? We are hiring for a Retail Staffing Coordinator to join our Commercial Team to deliver the Australian Open 2027. This is a full-time fixed-term contract from September 2026 to February 2027.
As this is seasonal role, we require full availability and flexibility across the summer months, December – February. If you're ready to help us serve up real impact, we’d love to hear from you.
We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.
In this role you will be responsible for providing support to the retail manager with the recruitment, rostering and management of the casual workforce for the Retail stores at the Australian Open.
You will:
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Lead recruitment, training, and workforce operations for AO Stores & Logistics, including casual workforce hiring, development and delivery of training programs and materials, and management of workforce evaluations, reporting, and performance insights.
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Manage event workforce scheduling through the Rosterfy platform, including roster creation and maintenance, labour budget management and reporting, identification of cost-saving efficiencies, and approval of daily timesheets.
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Manage all workforce communications before and throughout the tournament period via email, phone, and the SafetyCulture app, while coordinating and delivering the daily Retail Incentive Program across stores.
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Act as a key point of contact for internal and external stakeholders, providing workforce updates to management, contributing to project WIP meetings, and producing End of Day, post-event, and workforce evaluation reports.
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Coordinate with Tournament Operations, HR, and Internal Communications teams to ensure accurate workforce accreditation, role allocation and compliance completion, and timely delivery of retail-specific updates through the Court Up app and email communications.
To be successful in this role you will have:
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Demonstrated extensive experience in recruiting, scheduling, and managing large casual workforces (ideally 100+), including workforce planning, rostering, timesheet processing, payroll administration, and the proficient use of Microsoft Office Suite applications.
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Exceptional stakeholder engagement and interpersonal skills, with a proven ability to quickly build rapport and establish effective professional relationships with diverse cultural groups, Talent Acquisition teams, and external clients.
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Be a highly organised professional with strong attention to detail and proven project management capabilities, coupled with exceptional problem-solving skills and the ability to effectively manage competing priorities in fast-paced, dynamic environments.
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Experience & understanding of major event / Grand Slam retail operations and event workforce management
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Experience using the Rosterfy platform highly beneficial
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Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia
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Career development with a range of formal education and on the job training opportunities
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Tickets to the Australian Open
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Monthly health & wellbeing activities with access to CorePlus Pilates
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Onsite gym, tennis facilities & free onsite car parking
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A range of discounts from our sponsorship partners
If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered. You must hold (or be willing to obtain) a current Police Check and Working with Children Check.
If you need assistance or adjustments to fully participate in the application process, please contact [email protected]
Applications close 6th Augst 2026, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.
