Help reimagine how work gets done at Coates with AI.
At Coates, we're transforming the way we work, and AI is at the centre of it all. As Australia's leading equipment hire and solutions company, we're on an ambitious digital transformation journey that leverages artificial intelligence to improve how we operate, support our people, and deliver exceptional experiences for our customers.
We're seeking an AI Process & Solutions Manager to drive the delivery of our prioritised AI initiatives by partnering with the business to understand their current processes, surface where AI can deliver real value and build AI capability across Coates.
This is your opportunity to sit at the intersection of business and AI, turning ambitious ideas into solutions that change how work gets done.
Reporting to the AI & Analytics Lead, you'll play a pivotal role in progressing Coates' AI strategy. You'll work hands-on with business teams across Sales, Customer Service, Finance, Safety, People and other functions to not just building technology but reimagining the processes underneath it.
Before any solution is built, you'll facilitate teams to map and interrogate their current processes, challenging why work is done the way it is and redesigning it around what AI now makes possible to target material ROI, not incremental automation.
You'll also step into delivery accountability for the existing AI portfolio, leading an offshore team of AI Product Developers in Manila to design and deliver solutions across people, process, data, and technology.
Design solutions that address the people, process, data, and technology dimensions of a problem and not just the technical build.
Configure and iterate solutions directly in plain-language AI platforms such as Glean and Claude, including writing instructions, designing agent behaviours, and defining guardrails.
Demonstrated ability to design and deliver AI or technology-enabled solutions that address people, process, data, and technology dimensions.
Hands-on experience configuring AI tools in plain language, ideally using platforms such as Glean, Claude, Copilot Studio, or similar.
Bachelor's degree in Business, Commerce, Data & Analytics, Information Technology, or a related field.
What you’ll get in return
We provide our team with a wide range of perks and benefits, including:
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
