Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
The Global Solutions Consulting team consists of expert pre-sales advisors and RFP excellence operators. We continue to challenge the status quo by introducing new innovations and enabling companies to adopt our technology, helping them to scale their business no matter where they are or what industry they are in.
As part of an international global team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media and commerce expert advisor.
The Solutions Consultant role is to provide strategic consultancy (product/solution) to the regional sales team working with Account Executives and Customer Success Managers in acquiring new business and expanding current client portfolios within assigned territories.
Working with Account Executives, Solutions Consultants target and develop relationships with key prospects’ decisionmakers to develop a better understanding of prospects’ pain points and how Emplifi solutions can address their challenges.
Working with Customer Success Managers, Solutions Consultants help to understand the structure of client businesses, their practices, team structures and consults on how clients can make better use of the Emplifi Solutions to address their current and future needs, thus aiding AE and CSMs in expanding and upselling their portfolios
As the solutions expert, you will play a pivotal role in defining, architecting, demoing and proving the value of Emplifi to prospective and existing clients. You’ll be acting as the Emplifi thought leader, and be expected to:
- Support AEs & CSMs at assigned territories to establish & drive accounts’ technology roadmap by tightly integrating their priorities with Emplifi capabilities & solutions. Anticipate and remediate technical and architectural blockers.
- Be a technical seller & partner with AEs to “sell it right” and ensure proposed solutions address customers’ business objectives. Clearly define what and how we are going to build the solution and align sales opportunities to customer business objectives.
- Presales support for solution delivery – meaning assisting AEs & CSMs with presales support, delivering compelling demos, gathering requirements to construct the solution proposal, assisting during trial or POC and orchestrating RFPs.
- Collaborate closely with both the local Sydney-based team (AEs, CSMs) and the broader APAC Solutions team in Singapore to share best practices and ensure consistent solution delivery.
- Support the aggressive expansion of the ANZ client portfolio by providing pre-sales technical expertise for complex enterprise deals.
- Technical demand gen and technical validations of new and relevant use cases supporting upsell/cross-sell opportunities to help customers envision the new possible and architect and facilitate the implementation of new workflows helping to build proof of concepts and use cases.
- Drive innovation by managing Early Access Programs in partnership with the Product Team, translating critical business cases into required product enhancements.
- Display, maintain and apply knowledge of competitive technology through ongoing and consistent market research and analysis. Utilise this knowledge and research to present a perspective on competition internally, to shape product development and go to market strategy.
- Understand prospect and client needs. Engage and communicate effectively with the product/development team by attending product meetings, give prospect and client feedback, and suggest improvements in the solution.
- Build and maintain a library of strategic reports, consulting methodologies and marketing materials tailored to their targeted industries in the region.
- At least 3 years of experience working in SaaS, Marketing Technologies, or Pre/Post-Sales consultancy.
- Deep understanding of the ANZ digital and social media landscape, including familiarity with key local industries (e.g., Retail, Banking/Finance, Telecommunications).
- Ability to align effectively with APAC (Singapore) and Global stakeholders across multiple time zones.
- 2-3 years of client-facing experience engaging with different types of stakeholders, from practitioners to decision makers.
- Effective time and project management skills
- Fluent English skills are essential, additional languages are advantageous
- Ability to work well independently or in a team environment
- Superior communication and presentation skills
- A methodical and meticulous approach to preparation and execution
- International and fast-paced environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- AI-first workplace, with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future
- Flexible working environment
- Unlimited Paid Time Off
- Sick Days & Community Service Days
- Enhanced family/parental leave
- Meetups & conferences
- Growing environment with career growth opportunities
- There’s more as well! Speak with us to find out all the details!
At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.
We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.
