Are you a talented trainer or learning & development professional looking for your next challenge? If you thrive on designing engaging learning experiences, building capability from the ground up, and making a real difference to the people you work with - this could be the perfect next step in your career.
You don't need to be an insurance expert (we can teach you that!) - what we're looking for is someone who is passionate about learning, knows how to bring complex content to life, and can inspire and motivate a team to grow. If that sounds like you, read on!
The role:
As our new Technical Trainer, you will lead the design & delivery of high-quality, blended learning experiences for the Claims Investigation Unit. This role focuses on identifying skills-based needs and embedding functional, engaging training solutions that support the unit's strategic learning and development goals. A key priority is building and maintaining a focus on professional development & capability across the team.
This role will work between our North Lakes & Toowong sites.
Key Accountabilities:
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Translate strategic objectives into operational learning plans, monitoring industry and regulatory trends to keep initiatives relevant and current.
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Engage with team members and stakeholders to identify learning needs, skill gaps, and implement quality training solutions within agreed timeframes.
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Design, develop, deliver, and evaluate blended learning solutions aligned to business objectives, values, and cultural integration.
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Collaborate with internal teams to build training content across onboarding, technical, and ongoing professional development; acting as a coach and mentor.
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Conduct training needs analysis, train-the-trainer sessions, and continuous improvement initiatives to ensure materials remain fit for purpose.
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Track employee progress, provide feedback, and maintain comprehensive training records for audit and compliance purposes.
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Stay current on technical knowledge and industry developments to ensure training remains accurate, compliant, and effective.
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Contribute proactively to team efforts, supporting colleagues on projects and learning initiatives as needed.
What experience you’ll bring:
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Certificate IV in Training & Assessment (TAE) and a background in technical claims functions desirable.
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Strong communication, presentation, and stakeholder engagement skills with the ability to coach, motivate, and deliver constructive feedback.
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Proactive, commercially astute, and adaptable with the ability to manage competing priorities in a fast-paced environment.
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Knowledge of the Insurance Contracts Act, General Insurance Code of Practice, non-disclosure, and utmost good faith principles is preferable.
Our perks:
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Location: North Lakes: This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities. This is an on-site role. Toowong: Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
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Options for extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements
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Paid parental leave - We support our new parents with paid parental leave and other benefits.
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Award Winning Workplace Giving Program - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
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Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
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Employee discount - You’ll receive discounts on Budget Direct insurance products.
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Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
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Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
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Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
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Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
About us:
Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas & Coles.
Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
