Employer: Phendit Group Pty Ltd – A Phendit Disability & Home Care Service Location: Sydney / Hybrid as required Employment Type: Casual Pay Rate: $45.28 per hour, plus applicable penalty rates and allowances in line with the SCHADS Award
About Phendit
A Phendit Disability & Home Care Service is a growing disability and home care provider committed to delivering safe, person-centred, compliant and high-quality support services. We are looking for a practical and reliable Casual IT & Application Specialist to support our internal systems, digital workflows, staff technology needs and care-management applications.
About the Role
The Casual IT & Application Specialist will provide day-to-day technical and application support across Phendit’s business systems. This role will assist staff with system access, troubleshooting, digital forms, SharePoint/Teams support, client record systems, workflow improvements, reporting support and general IT coordination.
This position is suitable for someone who is organised, tech-savvy, patient with staff, and able to support a growing care organisation with practical technology solutions.
Key Responsibilities
-
Provide first-level IT and application support to staff and management.
- Assist with Microsoft 365, Teams, SharePoint, Outlook and OneDrive support.
- Support the setup and maintenance of digital forms, document libraries and internal workflows.
- Assist with user access, permissions, passwords and account setup.
- Provide support for care-management, rostering, HR, payroll and finance-related applications as required.
- Help maintain organised electronic client and staff records in accordance with privacy and compliance requirements.
- Troubleshoot basic hardware, software, mobile device and connectivity issues.
- Support staff with onboarding to internal systems and applications.
- Assist with system documentation, user guides and process improvement.
- Escalate complex IT issues to external providers or senior management when required.
- Maintain confidentiality and comply with Phendit’s privacy, cyber security, data protection and record-keeping policies.
Selection Criteria
The successful applicant should have:
-
Experience providing basic IT, systems or application support.
- Good working knowledge of Microsoft 365, including Outlook, Teams, SharePoint, Word and Excel.
- Ability to troubleshoot common computer, phone, email and application issues.
- Strong communication skills and the ability to explain technical issues in simple language.
- Good attention to detail and ability to maintain accurate digital records.
- Ability to work independently and manage competing priorities.
- Understanding of privacy, confidentiality and safe information handling.
- Previous experience in disability, aged care, health, community services or NDIS-related systems will be highly regarded.
- Experience with Employment Hero, Xero, Power Automate, Microsoft Forms, Dynamics 365 or similar systems will be an advantage.
Essential Requirements
-
Right to work in Australia.
- Current National Police Check, or willingness to obtain.
- NDIS Worker Screening Check, or willingness to obtain if required.
- Working With Children Check may be required depending on duties.
- Reliable internet access and ability to work remotely when required.
- Own laptop or willingness to use company-approved equipment in line with IT security requirements.
What We Offer
-
Casual role with flexible hours based on business needs.
- SCHADS Level 2.1 casual pay rate of $45.28 per hour.
- Supportive and purpose-driven team environment.
- Opportunity to contribute to the growth of a disability and home care organisation.
- Practical exposure to care systems, compliance workflows and digital transformation projects.
Please visit http://www.phendithdcare.com.au for more information
