Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Perm Part‑Time | $34.28 p/h + Super
Join a trusted national brand where your customer service skills truly make an impact. Our Sumner Park Service Centre is seeking an experienced Face to Face Customer Service & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.
If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.
As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.
You will be responsible for:
Delivering warm, professional face‑to‑face customer service
Greeting customers and visitors with a positive, helpful attitude
Managing phone, email and in‑person enquiries
Supporting the Service Centre Manager with daily operations
Updating customers on repair lead times
Conducting basic repair inspections on vehicles
Educating customers on our full range of services
Scheduling repair bookings and managing workflow
Issuing invoices and raising job authorities
Resolving customer concerns and following up queries
We’re ideally seeking someone who can work 7:00am–1:00pm to open the Service Centre and lead our morning operations. As a business, we value flexibility, and we’re looking for a team member who can mirror that — working within a 6‑hour daily schedule while also being available for overtime during busy periods , including weekdays and weekends.
To ensure you feel confident and supported from day one, your initial training period will run 9:00am–3:00pm , working closely alongside our Customer Experience Manager. This is a short‑term arrangement designed to build your knowledge and confidence before transitioning into the standard roster.
We’re looking for someone who brings professionalism, energy and initiative to the team.
You will have:
Strong customer service experience (face‑to‑face preferred)
Excellent verbal and written communication skills
Professional presentation and a positive attitude
Ability to problem‑solve and create customer‑focused solutions
Strong time management and ability to prioritise in a busy environment
Intermediate–advanced Microsoft Office skills
Administration experience supporting daily operations
Comfortable with sales and confident in educating customers on additional services
A current driver’s licence (essential)
Full Australian work rights (essential)
Supportive, collaborative team culture
Opportunities for growth and development
Competitive hourly rate
Reward & Recognition programs
Work with a respected national brand
If you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us.
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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
