Be the detail-focused first step in a patient’s outpatient journey, ensuring every referral reaches the right service and helps connect patients with the care they need.
Employment Type: Temporary Full Time until January 2027
Position Classification: Admin Officer Level 2
Remuneration: $69,272.27 - $71,570.21 per annum + super
Hours Per Week: 38
Location: James Fletcher Hospital | Awabakal Country
Requisition ID: REQ678053
Applications Close: Thursday, 27th August 2026
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
Where you'll be working:
The Referral Management team forms part of John Hunter Hospital Outpatient Services and is based at the James Fletcher Campus in Newcastle.
The team plays an important role in the outpatient patient journey, managing incoming referrals across a broad range of specialist outpatient services. Working within a busy and collaborative administrative environment, the team helps ensure referrals are accurately processed and directed to the appropriate specialty for clinical review and triage.
This is a great opportunity to join a team that works closely with clinical and administrative staff across John Hunter Hospital to support timely and effective access to outpatient care.
About the role:
The successful candidate will work within the Referral Management team, will manage and process the stream of referrals received by John Hunter Hospital Outpatient Services.
Day-to-day responsibilities will include reviewing incoming referrals, accurately entering and updating referral information, ensuring referrals are directed to the appropriate specialty or service, and identifying information that may require clarification or further review.
Accuracy is particularly important in this role. The work completed by Referral Management contributes to the beginning of a patient's outpatient journey, so ensuring information is entered correctly and referrals reach the right service is essential.
The role will work collaboratively with other members of the Referral Management team, Team Leaders, outpatient administrative teams and clinical services, and will report through the Outpatient Services administrative management structure.
About you:
We are looking for someone who is organised, comfortable working with computer-based systems and, most importantly, has excellent attention to detail.
Our ideal candidate is someone who takes pride in getting things right. They will be comfortable checking – and sometimes triple-checking – their work, particularly when processing information that directly contributes to patient care.
They will also understand that asking questions is a strength. We would much rather someone stop and seek clarification when they are unsure than assume. Being approachable, willing to learn and comfortable communicating with colleagues and Team Leaders is therefore important.
Previous experience with SDPR or referral management would be beneficial; however, these processes and systems can be taught. Attention to detail, accountability, willingness to learn and the confidence to ask questions when unsure are the qualities we value most.
How you'll be supported:
The successful candidate will be supported through a structured orientation and training period within the Referral Management team. They will receive practical, hands-on training in the team's processes and the use of SDPR for referral management, with support from experienced team members and Team Leaders as they build their knowledge and confidence.
Training will be provided progressively, with opportunities to ask questions, clarify processes and consolidate learning before working more independently. Ongoing support will remain available as the successful candidate becomes familiar with the different specialties, referral pathways and processes across John Hunter Hospital Outpatient Services.
We understand there is a lot to learn in Referral Management, and we don't expect someone to know everything on day one. We are looking for someone who is willing to learn, asks questions and takes the time to get things right.
What we can offer you:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:
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Monthly Allocated Days Off (for full-time employees)
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4 weeks annual leave (pro-rata for part time employees)
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Salary packaging options - up to $11,600 plus novated leasing
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Fitness Passport for health and well-being - discounted gym options for you and your family
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Employee Assistance Program (EAP) for staff and family members
Additional information:
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An eligibility list will be created for future temporary full or part time vacancies.
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To be eligible for employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
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We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Need more information?
about applying for this position
For role related queries or questions contact Bonnie Bridge on
[email protected]
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [email protected] for confidential support.
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