We are seeking a highly organized and friendly individual to join our dental practice as a Casual / Part Time Dental Receptionist. As the first point of contact for patients, you will play a vital role in ensuring their experience is positive and efficient. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
3 days a week (days to be discussed)
8.30am – 5.30pm
What is required:
- Excellent verbal and written communication skills
- Strong organizational skills with attention to detail
- Ability to handle multiple tasks simultaneously
- Proficient computer skills (MS Office Suite)
- Exceptional customer service skills
- Ability to maintain confidentiality
Responsibilities:
- Acknowledge and greet patients
- Schedule appointments accurately using the practice’s electronic scheduling system.
- Answer phone calls promptly and assist callers with inquiries or direct them to the appropriate staff member.
- Manage patient records by updating personal information accurately in the electronic database.
- Verify insurance coverage for new patients and update insurance information for existing patients.
- Collect co-payments or outstanding balances from patients at check-in or check-out as necessary.
- Maintain cleanliness and organization of the reception area including stocking brochures/pamphlets if required.
- Collaborate with dental staff regarding any changes in appointment schedules or urgent patient needs.
- Handle incoming/outgoing mail efficiently including sorting correspondence/documents as needed.
- Maintain a pleasant attitude, communicate well and respect all team members.
Training will be provided.
