Oriental Merchant
Oriental Merchant is a leading wholesaler and distributor of authentic Asian Groceries globally. We have strong presence in Australia, New Zealand, Canada, United Kingdom and Holland, and our footprints continue to grow. Together with our strategic partners and suppliers, we aim to putting our brands in every consumer’s hand as well as in their hearts and minds, and our products always reach them at the right place and at a right time.
We have an exciting opportunity for an Assistant to join our Commercial Support team for 10 months fixed term in Mulgrave, VIC!
What you will be doing
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Handle enquiries form sales team and provide ongoing support
- Handle customer queries and complaints professionally in a timely manner
- Liaise between sales team with other departments (operation, IT, accounts, marketing, procurement, QA and legal)
- Coordinate meetings for sales staff nationwide
- Process and keep records of claims from customer and sales team including travel requests, leave taken, sales expenses, sales proposals, price difference, stock issue and etc
- Maintain and update customer’s database accurately
- Maintain and update sales team’s call cycle and any special arrangement
- Maintain product catalogue and promotional catalogue for sales team
- Update sales team on new products and promotions
- Generate reports (Deals, MI/PI reports, comp check)
- Coordinate business plans for trade activities and sales report
- Assist different Channels in Sales Department to process forecast on annual and ad hoc basic
- Perform stock and deals management
- Perform other duties that correspond to your skills, knowledge and ability
- The above may be subject to change from time to time and be willing to undertake any other responsibility as assigned by management as and when necessary
What we are looking for
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Full Australian working rights and MUST live in Australia
- Valid Australian drivers licence
- Strong computer skills in using all Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Excellent verbal and written communication skills in both English and Chinese
- Excellent knowledge and understanding in Asian product and Ethnic market
- Strong communication skills
- Can-do attitude and ability to prioritize
Why join Oriental Merchant?
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Join an expanding global company and gain extensive exposure to the FMCG industry
- Opportunities for growth and progression
- Supportive work environment
- Generous company discounts
If you are a motivated professional and looking to grow your career within a global FMCG industry, we would love to hear from you!
Please submit your CV and Cover Letter by clicking the APPLY NOW button.
Thank you for your interest and application, we regret that only short-listed candidates will be contacted.
If you would like further information, please reach out to
Please note that we do not accept applications via email, all applications must be processed via the links above.
Oriental Merchant is one of the world’s leading suppliers of Asian food products committed to bringing authentic Asian brands and products to the Western market. Originating from a small family grocery store in Melbourne, with steady growth and establishing our business across the globe over the years, Oriental Merchant's family values and dedication to unravel the mysteries of Asian cooking have continued on a large scale.
