We are seeking a reliable and proactive Guest Services Attendant to help us maintain exceptional standards and service across our residence and wider Club spaces. This is a key role supporting our operations team and reporting directly to the CEO.
What You'll Do
You will take ownership of the presentation and cleanliness of The Women’s Club across both guest accommodation and shared hospitality spaces. For the right candidate, you will also assist Front of House with administration relating to guests.
Your day-to-day duties will include:
Accommodation & Facilities:
- Clean and maintain 8 boutique accommodation rooms to a high standard (bed making, bathrooms, vacuuming, dusting, etc.)
- Maintain shared staff and guest areas including:
- Staff change room
- Breakfast room and residence kitchen
- Laundry, Club office, and common member spaces
- Coordinate stocktakes and ordering of:
- Room amenities and guest supplies
- Laundry and cleaning products
- Residence kitchen provisions
- Liaise with external laundry suppliers and manage deliveries
- Report and coordinate maintenance issues and ensure all areas are safe, clean, and functional
- Accommodation administration (i.e. checking in and checking out guests, making bookings, coordinating out of hours access)
Club & Kitchen Support:
- Weekly deep clean of the main kitchen
- Assist on the floor during large events or functions
- Support setup or service during Club events (evening/weekend rostered work occasionally)
What We're Looking For
Experience & Skills:
- Minimum 3 years’ experience in accommodation cleaning or hospitality support (preferably in a private club or 4–5 star hotel)
- Strong understanding of OH&S procedures and safe cleaning practices
- Confident communicator with excellent English (written and verbal)
- Physically fit, highly organised, and able to manage time independently
- Friendly, respectful and professional with members and guests
- Comfortable using basic digital tools (email, online supplier orders)
Desirable:
- Current First Aid Certificate
- Experience in private Clubs or heritage properties
What We Offer
- Annual Salary + superannuation + paid leave (annual, personal)
- Penalty rates for approved weekend or evening work
- Supportive, inclusive workplace culture
- Christmas and New Year shutdown period (paid leave allocation), with extra four days of leave
- A role where your contribution directly enhances the member experience
Pay: $30.00 – $40.00 per hour
Benefits:
Work Location: In person
