Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
As an Account Director, you will lead account strategy and executive engagement for key customers, ensuring retention, growth and customer advocacy. Reporting to the NSW Enterprise and Government Sales Manager, this senior individual contributor role with no direct reports but drives cross functional collaboration and acts as the customer’s executive sponsor.
The position operates under Vocus’s hybrid model (two days per week in the office) and involves frequent travel to customer premises and strategic meetings; no security clearance or shift work is required.
Responsibilities
- Sets the strategy for the strategic management of assigned customer accounts, including account planning, relationship building, and delivering retention and growth objectives
- Set long-term account strategies and plans that address client needs and identify upsell/cross-sell opportunities, driving continuous growth in each account
- Expand relationships with key stakeholders in client organisations through regular business reviews and value add engagements, ensuring high customer satisfaction and loyalty
- Govern contract renewals for existing customers, proactively addressing risks and negotiating terms to secure on-time renewals and prevent churn
- Drive additional sales within the account (new product adoptions, upgrades) by recognising client business needs and coordinating with pre-sales to propose relevant solutions
- Govern resolution of service/support escalations for accounts by working with operations/support teams, ensuring customer issues are promptly addressed, and confidence is maintained
- Exceed retention and expansion sales targets for the account portfolio, accurately forecasting account growth and ensuring each client’s revenue remains on track or growing
- Own detailed account information, opportunity pipelines, and engagement notes in the CRM, providing transparency and insight into account status and opportunities for the organisation.
Requirements
- Minimum 10+ years’ executive account leadership and complex deal orchestration
- Bachelor’s degree preferred, MBA desirable
- Public sector experience preferable, not essential
- Proven success managing large, strategic accounts with executive-level engagement
- Demonstrated achievement of revenue growth, retention, and expansion targets
- Strong commercial acumen, including contract negotiation, pricing strategy, and margin management
- Experience leading pipeline development, forecasting, and deal execution
- Excellent executive communication, negotiation, and presentation skills.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Generous discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
