Motor Assessor (RACQ Insurance)
From September 2025, RACQs insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. Were proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
Make a difference as a Motor Assessor, where youll apply your technical expertise to deliver fair, timely and highquality motor claim outcomes. In this handson role, youll assess vehicle damage, determine appropriate repair methods and costs, and ensure outcomes align with regulatory requirements, industry standards and customer expectations. Youll work closely with members, repairers and internal teams to achieve strong commercial and customer outcomes, while upholding brand integrity and safety standards.
This role sits within Motor Claims and Assessing and reports to the Team Manager, OnRoad Assessing or Central Assessing& Support. This is a permanent full-time role based at Eight Mile Plains in Meanjin (Brisbane).
What You'll Do
Assess and quantify motor claims in a timely and costeffective manner, ensuring safe and compliant repair outcomes.
Apply industry and manufacturerapproved repair methods to determine fair and appropriate claim settlements.
Build strong relationships with members, repairers, service providers and internal stakeholders.
Deliver an outstanding customer experience, including supporting customers experiencing vulnerability with empathy and care.
Maintain accurate documentation and ensure compliance with internal processes, regulatory requirements and codes of practice.
Identify risks, escalate issues where required, and contribute to continuous improvement initiatives.
Support costeffective repair strategies while maintaining quality and safety standards.
What You'll Bring
35 years relevant experience in motor assessing or a related trade environment.
Trade qualifications and technical experience in panel beating, spray painting or motor mechanics.
Strong knowledge of motor repair industry practices and assessment methodologies.
Excellent written and verbal communication skills with a strong customer focus.
Proven problemsolving, decisionmaking and negotiation capability.
Strong time management skills with the ability to manage competing priorities.
A valid Australian drivers licence.
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Hybrid working arrangement and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
- employment type eligibility criteria apply
Applications close: Monday 15 June 2026 11:59PM AEDT
Make sure to discuss your application with your current manager before applying.
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to
[email protected] for a confidential conversation.
