- Permanent Full Time | 70 hrs/fortnight
- Flexible Work Arrangements including rostered days off / compressed work weeks
- From $72,987pa + super
Make a meaningful impact in your community
At Glen Innes Severn Council, your work directly contributes to shaping the future of our region. You’ll join a dedicated, community‑focused team delivering high‑quality services across our Local Government Area, which spans 5,487km² in the beautiful New England region of NSW. With friendly rural living, short commutes, affordable housing and easy access to beaches, regional centres and outstanding recreational facilities, Glen Innes offers an exceptional lifestyle alongside a rewarding career.
About the Role
We’re seeking a motivated Technical Support Officer to support our Development Assessment & Compliance Team. In this role, you’ll coordinate technical and administrative functions across town planning, building certification, plumbing, drainage and regulatory services. You’ll help ensure efficient, accurate and compliant processes for both internal teams and the community.
This position suits someone who enjoys structured processes, problem‑solving and delivering excellent customer service in a regulated environment.
Key Responsibilities
- Provide administrative and technical support across planning, building, plumbing, drainage and compliance functions.
- Coordinate and process Development Applications, Construction Certificates, Complying Development Certificates, Section 68 approvals and related documentation.
- Manage lodgement, referrals, advertising, tracking and workflow through Council systems.
- Review application completeness, request additional information and guide applicants through requirements.
- Respond to routine enquiries and escalate complex matters appropriately.
- Prepare planning certificates, notices, approvals and related correspondence.
- Manage GIPA applications in line with legislation and policy.
- Maintain accurate statutory registers, databases and records.
- Input, analyse and report data for internal, State and Commonwealth reporting.
- Ensure GIS and other system information is current and reliable.
- Prepare application and inspection data to support reporting, customer service and statutory returns.
- Deliver professional, timely customer service to internal and external stakeholders.
- Balance regulatory compliance with responsive, solution‑focused service delivery.
- Act as Development Concierge for major projects, coordinating information, approvals and stakeholder engagement.
- Assist with developing and maintaining policies, procedures and work instructions.
- Support continuous improvement initiatives and contribute to a collaborative team culture.
- Comply with Council policies, WHS obligations, privacy requirements and the Code of Conduct.
Position Requirements
Essential
- Experience or relevant training in administrative support within development assessment, building certification or regulatory environments.
- Working knowledge of planning and building legislation, processes and terminology.
- Proven ability to deliver high‑level administrative support in complex, regulated settings.
- Strong organisational skills and ability to manage confidential information.
- Well‑develop customer service and problem‑solving skills.
- Ability to work effectively within a multidisciplinary team.
Desirable
- Diploma in Business Administration or related field.
- Experience using GIS or spatial data tools.
- Experience in local government planning or regulatory services.
- Current NSW Class C Driver Licence.
Why Join Us
You’ll be part of a supportive, collaborative workplace that values your contribution and invests in your growth. Benefits include:
- Salary packaging options (including novated leasing and remote area housing benefits)
- Long service leave after 5 years
- Corporate wellbeing programs
- Employee vaccinations
- PPE supplied
- Training and development opportunities
This is a great place to build a long‑term, meaningful career.
Interested In Applying?
- Carefully download and read the Guide to Applying for Employment, together with the position description to familiarise yourself with the role and application process
- Please upload documents in PDF or word format only
- Please note that as part of Glen Innes Severn Council's recruitment process, prior to an offer of employment being made, recommended candidates will be required to undertake pre-employment checks. This may include: reference checks; national criminal police check; functional/medical assessment; qualification verification; Working with Children Check and NDIS verification.
- Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview)
- Please regularly check your 'junk mail' or ensure our email address [email protected] and Pulse email [email protected] is set to 'trustworthy'
Need More Information or Assistance?
5:00pm on Monday 27 July 2026
Position related enquiries
Lachlan Sims
Coordinator Development Assessment
Phone – 02 6730 2357
Application process enquiries
Helen Stapleton
Human Resources Officer
Phone – 02 6730 2303
Council is an EEO employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic, and ethno-religious minority groups are encouraged to apply.
Bernard Smith - General Manager
Promoting a safe and healthy workplace
