- We are empowered to make a positive difference for customers and communities.
- Everyone is given the opportunity to learn, grow and achieve.
- 6-month Fixed-Term Full-time Opportunity
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer‑centric company in Australia and New Zealand.
In the role of Change Manager, you will join the Transaction Banking team, you will play a key role in ensuring colleagues and customers experience a smooth transition through major change initiatives.
This is a 6-month Fixed-Term Full-time Opportunity.
Each day, you’ll go above and beyond to:
- Provide day‑to‑day change leadership and subject matter expertise across the program and initiatives
- Identify business impacts, assess organisational readiness, and design transition activities that minimise disruption for colleagues and customers.
- Develop and deliver the Change Management Strategy, including stakeholder engagement, communications, and training requirements.
- Lead proactive adoption management by creating metrics, monitoring progress, addressing barriers, and adjusting plans to realise benefits.
- Produce clear, effective communications and supporting materials, ensuring all change activities align with Transaction Banking strategic objectives
We’re looking for the brightest to deliver the best for our customers. You’ll need:
- Proven experience designing and delivering Change Management activities, ideally as the primary change lead on major programs.
- Exceptional written and verbal communication skills, with the ability to produce clear, impactful change communications.
- Strong stakeholder management, relationship building, influencing and negotiation skills, with confidence operating in senior stakeholder environments.
- Experience delivering change within transformational programs, supported by strong analytical capability and familiarity with adoption metrics.
- Strong consulting and facilitation skills, with a relevant tertiary qualification in Change Management, Management or a related discipline (preferred).
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
