Little Italy Coffee Roasters
Belrose, NSW | Full-Time
Little Italy Coffee Roasters is looking for a Sales & Customer Engagement to join our growing team.
At Little Italy Coffee Roasters, we roast and deliver exceptional coffee with care, consistency, and integrity. We support cafés and communities through quality products, reliable systems, and meaningful partnerships. Our goal is to be the foundation of our customers' success and to foster long-term relationships.
About the Role
We are looking for a Sales & Customer Engagement Specialist to join our growing team. This is a dynamic role combining sales, customer relationship management, and delivery support. You will work closely with cafés and hospitality venues across the Northern Beaches, CBD, and greater Sydney area to grow our wholesale coffee network and support existing customers.
Key Responsibilities
Sales and Business Development
Identify and develop new wholesale opportunities with cafés, restaurants, and hospitality venues.
Build relationships with café owners, managers, and decision-makers to introduce Little Italy Coffee Roasters as their coffee partner.
Conduct sales meetings with potential customers, coffee tastings, and product presentations.
Generate new leads through networking, cold outreach, and industry connections.
Manage and grow existing customer accounts by identifying opportunities to increase sales and improve the customer experience.
Collaborate with internal teams including operations, roasting, warehouse, and customer support to ensure smooth onboarding for new customers.
Maintain accurate records of sales activity and customer interactions using CRM systems.
Customer Engagement
Serve as the main point of contact for existing wholesale customers.
Visit cafés regularly to support workflow, coffee quality, and equipment performance.
Build and maintain strong, long-term customer relationships.
Delivery Support
Assist with wholesale deliveries when required.
Load and prepare delivery vans and ensure order accuracy.
Represent Little Italy Coffee Roasters professionally during all customer visits.
What We Are Looking For
Experience in sales, account management, or hospitality.
Coffee industry experience is highly desirable.
Strong interpersonal and communication skills.
Ability to manage relationships and work independently.
Passion for coffee and hospitality culture.
Valid full Australian driver's licence.
What We Offer
Competitive base salary with an attractive commission structure.
A varied and autonomous role with opportunities for growth.
A supportive team environment focused on collaboration and long-term partnerships.
Employee discount.
Extended annual leave.
Professional development assistance.
If you love coffee, enjoy connecting with people, and want to be part of a passionate team — we would love to hear from you.
To apply, please send your resume to: [email protected]
Subject line: Sales – Application
