The Opportunity
Based in Perth or Ringwood, join our Apprentice Connect Provider division and play a vital role in supporting apprentices, trainees, and their employers as they complete their Australian Apprenticeship journey!
With a strong focus on outbound telephone contact, you'll check in on apprenticeship progress, provide information and support, assist with key documentation, and ensure accurate and timely records are maintained. The role and responsibilities of the position includes:
- Conduct telephone contacts with apprentices, trainees and employers, maintaining accurate records.
- Provide timely and accurate information about the Australian Apprenticeship program and available support.
- Deliver outstanding customer service via phone and email, including guidance on government incentives and how to access them.
- Identify any issues impacting apprentices, trainees, or employers in their ability to claim eligible government incentives and escalate these matters to the appropriate team for resolution.
- Ensure accurate data entry and reporting in MEGT and government systems.
- Meet KPIs while ensuring compliance with policies and procedures.
We’re seeking someone who can:
- Build strong relationships with customers, including youth and diverse groups.
- Manage outbound calls to meet targets and support apprentices and employers.
- Communicate professionally with excellent oral and written skills.
- Solve problems, take ownership of issues, and work collaboratively.
- Deliver exceptional service with confidentiality and tact.
- Use Microsoft Suite confidently.
- Knowledge of Australian Apprenticeships or relevant admin experience (desirable)
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
We’re proud to be certified Great Place to Work several years in a row and Great Place to Work for Women 2025 – and we live it every day. We support work-life balance and offer great benefits to help you thrive:
- Hybrid & flexible working options
- 14 weeks paid parental leave after 6 months
- $500 My Benefits voucher referral bonus
- 3 paid Christmas close-down days
- Buy or cash out extra annual leave + 17.5% leave loading
- Pro-rata long service leave after 7 years
- Salary packaging available (non-PBI)
- Professional development & study support
- Travel, retail, entertainment and health insurance discounts
- Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
How to Apply
Ready to find your ME with MEGT?
If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call 1300 634 863.
