APS Level 6
$99,784 - $112,571 + 15.4% superannuation
Adelaide – SA, Brisbane – QLD, Canberra – ACT, Darwin – NT, Hobart – TAS, Melbourne – VIC, Perth – WA, Sydney (Parramatta) - NSW
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.
We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.
We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care.
We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.
About the Team
The Compliance Case Management section responds to non-compliance of providers with their obligations and conditions on registration under the Aged Care Act 2024. The section is responsible for encouraging and promoting compliance through engagement, education, negotiation and the use of regulatory tools, as part of monitoring activities.
The section takes regulatory action proportionate to risk and uses its powers based on the capability and willingness of providers to take action required. Where providers are unable to demonstrate ability or willingness to mitigate the identified risks in a sustained way, the section will closely case manage the provider, often working with other internal and external stakeholders.
About the Role
Using data and intelligence, Compliance Case Management takes a proportionate risk-based response to identified non-compliance to incentivise sustained long term behavioural change amongst providers.
Senior Compliance Officers monitor a provider’s compliance through a range of mechanisms, including information received from external and internal sources. This role will manage a complex case load effectively, and in a timely manner, within an environment of competing priorities and change.
The role requires ability to identify risk accurately using appropriate decision tools, and prepare comprehensive, well analysed, and evidence-based written recommendations for delegated decisions in accordance with relevant legislation, national policies and procedures. Discretion and judgement are required in dealing with numerous confidential and sensitive issues.
The incumbent may be appointed as an Authorised Commission Officer (ACO) and exercise regulatory powers under the Aged Care Act 2024, subject to meeting all statutory and eligibility requirements. The regulatory powers and appointment of an ACO are governed by the Aged Care Act 2024.
Position duties include, but are not limited to:
Case manage and closely supervise providers to ensure risks to consumers are being appropriately managed and that providers comply with their legislative obligations. Where appropriate, use regulatory powers to incentivise changes in provider behaviour and delivery of required actions.
Gather and analyse complex data and intelligence from various sources to conduct fair, balanced, and effective risk assessments in line with the Commission’s Regulatory Strategy and Risk Framework.
Apply expertise and sound judgement to lead the assessment of matters applying the legislative framework in providing recommendations, analysing risk and managing more complex matters through to resolution.
Lead and manage the investigation of issues, including through the use of regulatory tools, produce high-quality briefs and recommendations, analyse and interpret evidence and have sound judgement in influencing behaviour and achieving outcomes.
Facilitate provider meetings (virtually or onsite) by preparing for engagements, setting milestones, clearly communicating expectations, and gathering information to support outcome delivery.
Work collaboratively and liaise with stakeholders, develop and maintain professional relationships, seek information and specialist advice (e.g. legal and/or clinical) on complex or sensitive matters to support unbiased and defensible decisions.
Professionally engage, negotiate and influence difficult and sensitive conversations with a provider, other government entities and members of the public.
Support the Assistant Director and Director by independently preparing and/or contributing to the preparation of executive reports, briefings or equivalent.
Develop, train and mentor new and existing staff to build their knowledge and capability on compliance-related matters as well as leading teams to achieve outcomes.
Contribute to the continuous improvement for operational processes and technological enhancements to support compliance activities and team objectives.
Hold or be eligible to obtain, appointment as an Authorised Commission Officer (ACO) to undertake field-based duties, subject to meeting all statutory and eligibility requirements.
Position Eligibility Requirements (Selection Criteria)
To be successful in this role you will need to demonstrate the following:
In-depth knowledge, or the ability to quickly acquire knowledge, of aged care legislation, policy, and regulatory frameworks, such as the Aged Care Act and the Commission’s Regulatory Strategy.
Strong analytical and problem-solving skills to support well- reasoned recommendations based on evidence.
Highly developed written communication skills with demonstrated experience in preparing high quality documents, reports, or regulatory notices.
Highly developed interpersonal skills with demonstrated negotiation, conflict resolution and engagement skills with internal and external stakeholders.
Ability to work independently under strict deadlines with demonstrated skills in effective time management, working with competing priorities and managing a case load effectively in line with agreed performance measure indicators.
Proven experience driving continuous improvement initiatives to improve operational efficiency and compliance.
Demonstrate the ability to take ownership of personal and professional development.
Demonstrated initiative, self-motivation and resilience with ability to identify practical solutions to problems
Ability to obtain Authorised Commission Officer approval in line with Commission policy and to meet obligations in respect of statutory powers, suitability requirements and responsibilities associated with field-based duties, including any travel.
Role specific requirements:
Required to provide evidence of seasonal influenza and COVID-19 vaccinations.
Ability to undertake local and interstate travel when required.
Desirable qualifications/experience:
Legal, investigation, compliance or other regulatory field that aligns with the Australian Government Investigations Standards.
Certificate IV in Investigations or an equivalent qualification.
Position Notes
Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps.
Future Non-ongoing opportunities may be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
How to apply
Submit an online application through our Careers at the Commission webpage by Sunday 16 August 2026, 11:30PM AEST.
As part of your application, you will need to provide:
Your resume (normally three pages maximum)
In your application provide a 600-word maximum pitch outlining why you are the right person for the role, what you can offer, and how your skills, knowledge, experience and qualifications are relevant to the role (key capabilities).
Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
Please contact our recruitment team on (02) 9633 3262 or
[email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Rob Ghali by emailing
[email protected] with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan.
The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email
[email protected] if you need any adjustments made.
Further information
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