First impressions are an art form — and you've mastered the warmth, poise, and attention to detail that turn a simple welcome into something memorable.
As a Welcome Crew Associate at PwC, you'll bring your client service expertise and natural ability to connect with people to delivering a seamless, high-quality front-of-house experience, based in Melbourne / Naarm. You'll be the first point of contact for partners, staff, and clients alike, ensuring every interaction across our client floors feels professional, effortless, and genuinely welcoming.
Why PwC?
At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.
Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.
What you’ll do:
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Providing client service via phone, walk-ins, and email.
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Providing one on one assistance to partners, staff and clients, and guiding/advising on suitable spaces and possible options.
- Assisting with enquiries, processing, and confirmation of bookings.
- Liaising with internal and external stakeholders to ensure all requirements are in place for successful and seamless meetings or events.
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Working alongside our in-house catering teams for meeting and event catering needs.
- Ensuring the smooth operation of in-house meetings/events and spaces through coordination and communication and attention to detail.
- Collaborating with PwC hosts and bookers to maximise the Client Experience.
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Ensuring all guests and staff receive exceptional and professional experience.
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Communicate efficiently and effectively with all stakeholders to ensure a coordinated service is provided.
- Maintaining data integrity of systems and reference tools.
- Identify and report maintenance issues as required.
- Undertaking reporting as required.
- Understanding PwC and its office operations and referring queries to the most appropriate team or individual.
- Identifying areas for improvement, possible solutions and escalating as appropriate and engaging in change and improvement initiatives.
- Always monitoring and ensuring the correct and proper presentation of facilities
What we're looking for:
Core skills
Professional Communication
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This role requires some one warm, articulate, and confident. You are clear, polished and have an exceptional communication approach, in person, on the phone, and by email. You have a natural ability to welcome guests, coordinate with clients, and relay information between teams.
Exceptional at Organising and Coordination of events
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Managing meetings and events supporting busy schedules, room bookings, guest arrivals, and last-minute changes. You have a great skill at making everything look effortless.
Professionalism and Customer Service
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You are our first point of contact for visitors and clients, your discretion and professionalism is essential. You have an excellent intuition at anticipating needs, making every guest interaction feel seamless
Problem-Solving and Adaptability
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Events and meetings sometimes don’t go exactly as planned. You stay calm under pressure, think quickly, and adapt when changes; a guest arrives early, or a technology issue comes up. You are resourceful and solution oriented.
Desirable skills
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Customer service or hospitality
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Corporate Reception with skills in events and conferences
Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferable and relevant.
What you’ll gain:
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A supportive, inclusive culture where your ideas and perspective are welcomed from day one. To learn more about our commitments to Inclusion and Diversity and First Nations Prosperity.
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Access to tailored learning programs designed to develop your skills and unlock your potential.
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Four weeks of annual leave plus floating public holidays & birthday leave giving you the space to rest and recharge.
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Health and lifestyle perks, including wellness benefits and discounted memberships to support your wellbeing (including access to our Employee Assistance Program (EAP) from the start.
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Free barista made morning coffee and tea.
We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.
We are offering three roles in total:
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2x roles are permanent
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1x role is a parental leave cover until December 2027
All roles will be based on-site 5 days a week.
Ready to grow here and go further? Join PwC Australia as a Welcome Crew Associate and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.
We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.
No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications directly from individuals.
