We are seeking a highly motivated and experienced Administration Manager to join the Management Team at our Clinic. Reporting directly to the Director of Finance, this pivotal full-time role is responsible for leading and overseeing the Clinic's administrative functions, including reception, patient admissions, inpatient and day patient services, neurostimulation services and our large outpatient department.
As a key member of the management team, you will provide leadership, supervision, and support to the administrative team while working collaboratively with clinical and non-clinical departments across the Clinic. The role combines day-to-day operational management with strategic oversight, ensuring the delivery of high-quality administrative services, achievement of departmental KPIs, and timely reporting requirements.
Key Responsibilities
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Lead, manage, and supervise the administrative team, including rostering, recruitment, onboarding, training, mentoring, performance management, and staff development.
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Oversee the day-to-day operations of reception, admissions, outpatient services, and patient accounts.
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Attend and contribute to daily, weekly, and monthly operational and management meetings.
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Ensure compliance with Clinic policies and procedures, accreditation standards, and health fund requirements.
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Develop, implement, and continuously improve administrative processes and systems to enhance efficiency and service delivery.
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Monitor departmental performance and prepare timely reports, KPI data, and operational updates for the Director of Finance & Support Services.
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Ensure the Clinic delivers exceptional customer service and a positive experience for patients, families, medical practitioners, and other stakeholders.
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Effectively manage staffing resources and daily rosters to support operational requirements.
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Identify training needs and provide ongoing coaching, mentoring, and support to team members.
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Drive change initiatives and support continuous improvement across administrative services.
About You
To be successful in this role, you will be a confident and capable leader with excellent organisational and communication skills and a commitment to delivering outstanding administrative services within a healthcare environment.
You will bring extensive experience managing medium to large administrative teams within the health sector and have the ability to build strong working relationships with a broad range of stakeholders, including doctors, patients, health insurers, and staff. You will be highly organised, detail-oriented, and possess strong customer service and change management capabilities.
Essential Skills and Experience
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Proven experience in a senior administration leadership or management role within the healthcare industry.
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Strong leadership, people management, and team development skills.
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Excellent organisational, communication, and interpersonal skills.
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Strong analytical and problem-solving abilities.
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Demonstrated experience managing billing, patient accounts, and accounts receivable processes.
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High-level proficiency in Microsoft Office applications and experience implementing new systems and processes.
Desirable Qualifications and Experience
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Qualifications in Administration, Management, Commerce, Finance, or a related discipline.
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Experience using patient administration and hospital information systems.
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Previous experience in hospital, specialist practice, or healthcare administration environments.
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Knowledge of private health fund requirements and healthcare billing processes.
This is an excellent opportunity for an experienced administration professional to join a dynamic healthcare environment and make a meaningful contribution to the delivery of high-quality patient services.
What’s in it for You:
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
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Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
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Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
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Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
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Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
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Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay:
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:
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Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
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A values-led workplace where you’ll be supported personally and professionally
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A place with flexible, permanent and career-growth opportunities nationwide.
