Are you a data-savvy problem solver who thrives in a fast-paced environment? Do you look at operational workflows and naturally see ways to make them faster, smarter, and more efficient?
I Security Solutions Pty Ltd (ISS) is expanding, and we are looking for a dynamic Business Analyst / Operations Coordinator to join our team. This unique, hybrid role sits at the heart of our operations. You will not only analyze performance metrics, labor costs, and market trends to drive strategic growth, but you will also play a pivotal role in organizing day-to-day workforce logistics, ensuring compliance, and delivering exceptional service to our clients across multiple states.
If you want a role where your analytical insights directly shape operational success, we want to hear from you.
What We Offer
Impact: A visible role where your insights directly influence business decisions and operational scaling.
Growth: Opportunity to work closely with leadership and drive the digital transformation of our internal management systems.
Culture: A collaborative, high-energy environment built on reliability, professional excellence, and innovation.
Role Profile & Key Duties
The Business Analyst / Operations Coordinator ensures that our strategic goals align perfectly with our daily operational execution.
1. Operations Coordination & Workforce Logistics
Rostering & Scheduling: Manage complex staff schedules and shift allocations, ensuring optimal site coverage and rapid response to short-notice client requests.
Compliance & Credentials: Monitor and audit personnel files to ensure all security guards hold valid state-specific licenses, first aid certifications, and necessary site inductions.
Incident & Escalation Management: Act as a central point of contact for field staff and clients, resolving operational scheduling conflicts or service issues swiftly.
2. Business Analysis & Performance Insights
Financial & Labor Analysis: Track operational labor costs against project budgets, identifying variances and optimizing roster efficiency to protect profit margins.
KPI Tracking: Develop, monitor, and report on operational Key Performance Indicators (KPIs) such as shift fulfillment rates, incident response times, and client satisfaction metrics.
Process Optimization: Map out current operational workflows, pinpoint bottlenecks (such as manual payroll or communication delays), and design streamlined, automated processes.
3. Systems & Digital Transformation
Internal Tools Management: Serve as the functional expert for our workforce management tools, ensuring clean data entry and system integrity.
App & System Deployment: Assist leadership in defining requirements, testing, and rolling out custom staff management mobile applications and compliance features.
4. Client & Stakeholder Relations
Reporting: Prepare comprehensive weekly or monthly operational performance reports for key corporate clients.
Quoting Support: Analyze historical cost data to support management in calculating accurate, competitive billing rates for new security project tenders.
Key Focus for the First 90 Days: The successful candidate will focus heavily on auditing current rostering compliance standards across our various operating regions and identifying immediate opportunities to reduce administrative overhead through improved digital workflows.
Pay: $92,000.00 – $99,000.00 per year
Benefits:
- Company car
- Maternity leave
- Professional development assistance
- Salary packaging
- Travel reimbursement
- Work from home
Ability to commute/relocate:
- Melbourne VIC: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you a Permanent Resident or an Australian Citizen?
Work Authorisation:
Work Location: Hybrid remote in Melbourne VIC
