- Lift reporting, analytics and insight capability across Service & Experience
- Turn complex data into meaningful actions and business outcomes
- Lead workforce planning, reporting and analytics specialists
About US
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.
Our Service & Experience division is recognised for performance excellence and for shaping the future of retirement for our members every day. As we continue to grow, so do the opportunities for you to challenge yourself, develop new skills, and make a real impact. Within this role your ideas are valued, your ambition is celebrated and your work genuinely matters.
The Opportunity
If you're the kind of leader who can turn complex data into meaningful business decisions, this is a rare opportunity to shape how insights are used across one of Australia's leading super funds.
As our Manager, Workforce Optimisation & Insights, you'll lead an established team of workforce planning, reporting and analytics specialists, helping to shape the performance, productivity and future capability of our Service & Experience division.
You'll play a key role in helping our frontline teams deliver an easier, more seamless experience for members through sharp forecasting, smart capacity planning and insights that drive action. While workforce planning remains an important part of the role, the real opportunity is in elevating how data, reporting and insights are used across the business.
Working closely with the Service & Experience Leadership Team, Data Office and key enterprise stakeholders, you'll help leaders move beyond understanding what happened to understanding why it happened, what it means, and what action should be taken next.
To be successful, you'll bring significant experience operating in complex service environments, along with exceptional capability in translating data, reporting and workforce intelligence into decisions that improve service performance, workforce effectiveness and member outcomes.
In this role you will:
- Lead the delivery of management reporting, analytics and actionable insights that support operational and strategic decision making
- Develop and evolve business intelligence approaches, reporting frameworks and insight capability across Service & Experience
- Use data analysis, modelling and workforce insights to identify risks, opportunities and improvement priorities, translating findings into clear recommendations and actions
- Partner with the Data Office and key stakeholders to improve data quality, reporting outcomes and the value derived from insights
- Lead workforce forecasting, capacity planning and resource optimisation across customer channels to support sustainable service outcomes
- Provide strategic recommendations to leaders on workforce effectiveness, productivity, service performance and cost-to-serve opportunities
Lead and develop a high-performing team of workforce planning, reporting and analytics specialists
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About you
You're driven by the opportunity to shape decisions that genuinely improve performance, productivity and member outcomes.
You bring deep experience working in complex operational environments and are at your best when helping leaders make sense of data, reporting and workforce intelligence. Whether it's identifying opportunities, challenging assumptions or solving complex business problems, you know how to translate insight into action and influence better outcomes.
You're energised by the opportunity to elevate how an organisation uses data and reporting. You know the difference between producing reports and helping leaders understand what's really happening, why it matters, and what should happen next.
Just as importantly, you're someone who enjoys leading and developing specialist teams. You can bring together analysts, planners and stakeholders around a common goal, create clarity in complex environments, and build a culture where insights lead to action and decisions are backed by evidence.
You will bring:
- Proven people leadership experience, with a track record of coaching, developing and uplifting capability in specialist teams
- Significant experience leading reporting, analytics, business intelligence or insights functions within a complex operational environment
- Exceptional capability in translating data, reporting and workforce intelligence into clear recommendations, decisions and measurable business outcomes
- Experience developing reporting frameworks, dashboards and performance reporting that support operational and strategic decision making
- Workforce planning experience, including forecasting, capacity planning and workforce optimisation
- Strong stakeholder engagement and influencing skills, with the ability to build alignment across multiple teams and functions
- Experience working with technical and data teams to shape requirements, challenge assumptions and improve business outcomes
Pragmatic, commercially minded and outcomes-focused approach
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Most importantly, you'll be someone who can help leaders move beyond the numbers and confidently decide what action to take next
What US offer
We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.
UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:
- A personal development budget of $1500 to support employees in their professional growth
- Community, Culture & Wellbeing leave
Mental physical and financial well-being initiatives
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At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements listed.
Think Great. Create Great.
