The Training & Enablement Officer is responsible for building and delivering the training, onboarding, scripting, quality and enablement framework required to launch and continuously improve the new University Partnerships Australasia (UPA) contact centre, driving Domestic student recruitment across Navitas’ Australian pathway colleges and managed campuses (business units).
Reporting to the UPA Contact Centre Manager the role will use the proven Navitas Careers & Industry (C&I) contact centre architecture, assets and operating principles as the baseline where appropriate, while developing UPA-specific content, call guides, product knowledge and quality frameworks required across selected UPA business units.
The role is critical to ensuring the UPA contact centre launches with consistent service standards, strong product confidence, sound compliance awareness and a student-first contact ethos across both domestic and international onshore enquiry contexts.
