LDK Seniors Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.
LDK Seniors Living’s newest premium village, Amberfield, is located on Cotter Road in Weston, in Canberra’s inner south. It is a short driving distance to Yarralumla, Curtin and Woden town centre. Amberfield will feature 370+ homes, comprising of apartments, sky villas, and villas. LDK’s range of community activities will promote well-being and provide an exceptional and fulfilling senior living experience so residents thrive at every stage of life. This is underpinned by the assurance of a full range of care options, from independent living to 24/7 high-level care, including dementia support. Residents will enjoy resort-style living, with first-class amenities on-site including a restaurant, cafe, bar, greengrocer, theatre and beauty salon. The wellness centre offers a gym, indoor pool, and private health consultation rooms. Thoughtfully designed outdoor spaces include a dog park and eco park.
About the role
As the Sales Administrator, you’ll be the welcoming face and essential support behind our vibrant sales environment—playing a key role in showcasing our community and creating positive first impressions for every visitor. Working closely with the Sales team, you’ll help bring the customer journey to life. From coordinating enquiries and bookings to preparing contracts, maintaining accurate records, and ensuring the sales suite is always presentation-ready, you’ll keep everything running smoothly behind the scenes. You’ll also contribute to marketing initiatives, events, and the preparation of sales materials that highlight the lifestyle and experiences we offer.
This is a dynamic, people-focused role suited to someone who takes pride in organisation, thrives on variety, and enjoys building meaningful connections. If you’re proactive, detail-oriented, and passionate about delivering exceptional service aligned with LDK’s values of Love, Decency and Kindness, this is a role where you can truly make an impact.
Role responsibilities
- Provide support to the sales team by way of greeting clients, conducting tours of Village facilities and gathering client contact information
- Assist with telephone, email and written enquiries for the Membership Consultant
- Assist with walk-in enquiries, resident enquiries and phone calls
- Book appointments on behalf of the Membership Consultants, when required
- Ensure the sales office is always ready for appointments
- Check all contract documentation is completed correctly, with copies sent to relevant parties
- Provide assistance in marketing and promotional activities, ensuring information is accurate and displayed correctly
- Prepare and assist with preparations of brochures, welcome kits and other marketing material
- Check displays and vacant units on a regular basis to ensure they are clean, both internally and externally, and ready for inspection
- Ensure sales office has all required stationery items, office supplies, marketing materials and contract documentation readily available always
- Prepare, update and complete all additional forms for contracts and settlements as required
- Ensure that the sales consultants are informed of progress with contracts, and assist with follow up with clients and solicitors
- Assist in the preparation and execution of events both within the community and at external sponsorship locations
- Administer and maintain the LDK customer relationship system (Salesforce CRM) and keep it current on a daily basis
- Prepare and update sales files – both electronic and paper based
Qualifications, Experience and Skills
- Demonstrated strong administrative capability with a high level of attention to detail
- Highly developed interpersonal and communication skills
- Professional and courteous telephone manner
- Accurate recording and management of prospective client information
- Proficient in computer systems, including database management, Microsoft Office, and Outlook
- Understanding of legal processes and settlement procedures is desirable but not essential
- Demonstrated empathy and ability to work effectively within a caring, team-based environment
- High level of integrity and professionalism
- Well-presented with a professional personal presentation
- Reliable and dependable, with a strong commitment to responsibilities
- Flexible with working hours to meet the needs of prospective clients
Our Employee Value Proposition
LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.
Benefits
- Competitive salary package
- Free on-site parking
- Purchased leave options, giving you the flexibility to take extra time off when you need it.
- Salary packaging with novated leasing options
- Rewards and retail discounts program
- Free daily coffee/tea/standard beverage for all staff
- Continuous professional development and promotion opportunities
- Excellent company culture underpinned by Love, Decency and Kindness (LDK)
- Beautiful workplace environment at all our villages
- On-site cafes and restaurants available to staff
- Celebration of cultural events amongst staff and residents
- Employee referral bonus and retention bonus
People who join LDK inherently possess and practice LDK values in their daily life. They have a desire and passion to apply these values toward a fulfilling purpose of caring for older people and want to work together with a team that are highly committed to the LDK vision.
If this sounds like you, and LDK sounds like the place you’ve been looking for, we would love to hear from you. Please click on the “apply” button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. We encourage all applicants to visit our website at https://ldk.com.au/.
Kindly email [email protected] if you have any questions. Successful applicants will be required to undergo a Police Clearance. LDK Seniors' Living has a mandatory vaccination policy in relation to influenza.
