Junior Service Desk Analyst (Computer Operator Grade 1)
Keep essential healthcare applications running smoothly across NSW – plus extra days off
- Temporary Full-Time Exempt for up to 12 months, with potential for extension or to apply for future permanent opportunities
- Hybrid flexibility for work-life balance St Leonards
- Attractive salary, from $59368 + 12% Super + 17.5% annual leave loading
Applications Close: 11:59pm, Thursday 26th June 2026
Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.
Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW
Join the Team
As our outbound support function, giving you variety and the chance to build broader skills.
This role is ideal for someone early in their ICT career who is motivated to learn, values public service, and enjoys helping others.
In this role, you will:
- Providing first-level ICT support via phone, email, and service management tools
- Logging, prioritising, and resolving incidents and requests in accordance with SLAs
- Troubleshooting basic hardware, software, and application issues
- Supporting user access, password resets, and onboarding/offboarding processes
- Escalating complex issues to specialist teams as required
- Maintaining accurate documentation and contributing to knowledge articles
- Delivering professional, patient-centred customer service aligned to NSW Health values
View the position description here
About You
We are looking for someone who:
- You are customer-focused, organised, and keen to develop your ICT skills within a public sector environment.
- A strong interest in ICT and service desk support
- Basic knowledge of Windows operating systems, Microsoft 365, and enterprise applications
- Clear communication skills and a professional phone manner
- Strong problem-solving skills and attention to detail
- The ability to work effectively in a team and follow established processes
What’s in it for You
At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:
- Hybrid and flexible working options to support balance and productivity
- Allocation day off per month in addition to annual leave
- Salary packaging to maximise your take-home pay
- Career development and learning opportunities to help you grow
- Wellbeing initiatives like Fitness Passport to support your physical and mental health
Learn More About Us
- Find out how we hire at eHealth NSW
- Check out our diversity and inclusion commitment
How to apply
Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. While we accept AI use - we want your application to feel genuine and true to you.
For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Josh Hambly and quote REQ670605.
Important information
- This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights as an Australian citizen, permanent resident, or New Zealand citizen with a current passport.
- For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
- If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.
