The Role
The Technical Trainer is responsible for building and enhancing the technical capability of Recoveries & Settlements consultants and leaders through the design and delivery of high quality training programs.
You will play a critical part in ensuring team members are equipped with the knowledge, skills, and confidence to perform effectively from day one and continue to grow throughout their careers.
Key Accountabilities
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Training Delivery: Design and deliver effective onboarding programs and ongoing technical training for Recoveries & Settlements consultants and leaders. You will use a variety of methods to accommodate different learning styles and partner with the Technical Capability Manager to identify capability needs and drive improvements in training design and delivery.
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Content and Knowledge Management: Develop and maintain training materials to ensure they remain current, accurate, and aligned to the latest processes, legislation, and business requirements. You will identify and address content gaps and work with the Training Coordinator to ensure smooth delivery logistics.
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Continuous Improvement: Monitor and evaluate training effectiveness using assessment results, performance data, and stakeholder feedback to continually improve training content and delivery in line with business needs.
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Stakeholder Engagement: Build strong relationships with Recoveries & Settlements leaders and consultants to ensure training is relevant and well supported. Communicate proactively with the Technical Capability Manager on training progress, capability needs, and any risks identified.
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Governance and Compliance: Ensure all training content reflects current legislative requirements and aligns with compliance and business risk policies.
What experience you’ll bring
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Minimum two years of experience in a training, learning and development, or technical capability role within an insurance or financial services environment, preferably within motor claims.
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Demonstrated experience facilitating training sessions, workshops, or group learning activities for audiences of varying sizes and experience levels, with the ability to create an engaging and inclusive learning environment.
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Demonstrated experience designing and delivering onboarding and ongoing training programs that demonstrate improvement in participant knowledge and performance.
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Experience developing training materials and resources that support a range of learning styles and are adaptable across different delivery formats.
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Experience operating across multiple sites or delivering training to geographically dispersed teams (desirable).
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A relevant qualification in training and assessment, or a related field, such as a Certificate IV in Training and Assessment or equivalent (desirable).
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Previous experience within a Recoveries & Settlements role, with a strong working knowledge of insurance, recoveries, settlements, and claims management relative to applicable legislation, processes, and industry best practices (highly desirable).
What skills you’ll bring
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Strong facilitation and presentation skills, with the ability to deliver engaging and inclusive training sessions for audiences of varying sizes and experience levels.
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Excellent communication skills, both verbal and written, with the ability to convey complex technical information clearly and build effective relationships across all levels of the business.
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Demonstrated ability to develop high-quality training materials and resources that are practical, accessible, and adaptable to different learning styles and delivery formats.
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Strong analytical and problem-solving skills, with the ability to identify capability gaps, interpret performance data, and translate insights into practical improvements to training design and delivery.
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Strong organisational and planning skills, with the ability to manage multiple priorities, coordinate delivery across sites, and meet deadlines without compromising quality.
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The ability to adapt facilitation and delivery style to suit different audiences, learning needs, and operational contexts.
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Demonstrated ability to engage, motivate, and develop others, with a genuine passion for building the technical capability and confidence of the people they work with.
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A proactive and continuous improvement mindset, with the ability to seek feedback, reflect on delivery effectiveness, and refine approaches over time.
The benefits of working at A&G
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
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Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
