Who are we?
Mountain Creek Wholefoods & Bakery is a locally owned business proudly serving the Canberra community.
With a focus on quality food, artisan baking and exceptional customer service, we are passionate about creating a welcoming environment where customers enjoy outstanding products and genuine hospitality. We proudly serve ONA Coffee and are committed to maintaining the highest standards in everything we do.
About the role
We're looking for an experienced and passionate Store Manager to lead our Mountain Creek team.
This is a hands-on leadership role where you'll be responsible for creating an outstanding customer experience, developing your team, maintaining operational excellence and ensuring the store performs at its best every day.
You'll lead by example, inspire those around you and help build a positive workplace culture where both customers and team members love to be.
What you'll do
- Lead and motivate the team to deliver exceptional customer service.
- Create a positive, supportive and high-performing team culture.
- Oversee daily store operations, including opening and closing procedures.
- Ensure outstanding presentation throughout the store, including displays, cleanliness and merchandising.
- Maintain high food safety, hygiene and quality standards.
- Manage stock control, ordering and communication with suppliers and production.
- Coach and develop team members through ongoing training and feedback.
- Monitor store performance and identify opportunities for improvement.
- Resolve customer concerns professionally and positively.
- Lead by example and maintain a calm, organised environment during busy service periods.
What we're looking for
- Previous experience managing a café, bakery or hospitality venue.
- A natural leader who enjoys developing and supporting people.
- Strong organisational and time management skills.
- Excellent communication and problem-solving abilities.
- Passion for customer service and creating memorable experiences.
- Ability to remain calm under pressure while maintaining high standards.
- A proactive attitude with strong attention to detail.
- Reliable, accountable and committed to continuous improvement.
Two quick questions (to see how you think)
If you had one week to improve a team's customer service, what would be your first priority and why?
Tell us about a time you improved standards while keeping your team motivated. What approach did you take?
What's in it for you?
- Above market salary based on experience.
- Consistent full-time roster.
- Complimentary coffee while on shift.
- Take home premium bakery products at the end of your shift.
- ONA Coffee training and ongoing professional development.
- 20% staff discount across the business.
- Career growth opportunities within a growing local business.
- A supportive leadership team that values your ideas and contribution.
- Be part of a business that genuinely cares about its people and its community.
As part of your application, please answer the two questions above.
Job Type: Full-time
Pay: $65,000.00 – $70,000.00 per year
Benefits:
- Employee discount
- Free food
Work Location: In person
