About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
About the Role
This position combines office management, administrative support, and reception responsibilities, providing essential support to CTM employees, leaders, and external visitors. The role is responsible for ensuring the smooth day-to-day operation of the office, creating a welcoming and professional environment, and delivering high quality administrative support across the business. It requires exceptional organisational skills, professionalism, strong communication, and the ability to manage multiple priorities.
The Office Manager oversees daily office operations, manages office facilities and services, and supervises the Office Coordinators in Sydney and Brisbane, providing guidance, support, and direction to ensure consistent and efficient administrative services across the business. Reporting into the EGM - Operations, this role will also support with any initiatives or projects guided by the EGM - Operations.
The position may support more than one CTM office location; however, it is expected that the Office Manager is based at their local office each day, leading office operations while maintaining a visible presence at the reception desk.
Responsibilities and Duties
- Leading the team of two Office Coordinators in Sydney and Brisbane
- Aligning processes and office priorities across ANZ offices
- Working closely with EGM- Operations on office priorities and initiatives.
- Provide professional front-of-house reception services, creating a positive first impression for visitors, clients, and employees.
- Deliver high-level administrative support to the Melbourne EGM such as format, and maintain presentations, executive reports, briefing papers, and other business and administrative documentation.
- Assist in preparing communications, presentations, and executive correspondence on behalf of the EGM.
- Coordinate the logistics for leadership meetings, workshops, town halls, and business events, including venue bookings, catering, agendas, and presentation materials as requested by the EGM.
- Support the planning and delivery of internal engagement initiatives, conferences,
- Assist with onboarding activities for new employees, including workspace coordination and administrative setup.
- Coordinate office supplies, stationery, and general facilities requirements to support day-to-day business operations.
- Work with the People team to support compliance with workplace health and safety requirements by monitoring documentation, maintaining records, and ensuring the office remains prepared for emergencies.
- Welcome and register visitors & first day new starters, ensuring professional front-of-house presence;
- Management of all office amenities, including but not limited to kitchens, boardroom set up, reception, onsite parking, access cards, lodging maintenance, stationery supply, couriers, and mail;
- Coordinate with external suppliers and contractors for office maintenance and support;
- Oversee cleaning standards and quality across the workplace, including meeting rooms and general facility areas;
- Communicate information regarding office activities to both in office and remote employees to ensure all employees are informed;
- Organise and support local social club activities and staff engagement initiatives;
- Coordinate in-office supplier events;
- Handle catering and grocery orders (e.g. Woolworths) for meetings and office needs;
- Maintain and ensure the currency of workplace health and safety materials, including signage, fire safety reports, and emergency equipment such as fire extinguishers, defibrillators and first aid kits.
Education and Experience
- 2-3 years administration experience in a similar role, specifically Receptionist/Business Partnering experience
- Studies in Office Administration would be viewed favourably
Why CTM?
As a global organisation CTM offers a range of employee benefits that including;
- Travel discounts
- Perkbox - Retail, Lifestyle, Entertainment, Health & Wellness discounts
- Training and Development opportunities
- Annual Volunteer Day
- x2 Wellness/Chillout Days
- 2 Weeks extra leave - Purchase Leave
- Paid Parental Leave
- Sonder - EAP Platform
CTM offer a strong, established and sustainable work environment which will support your career development and wellbeing.
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award winning company that values its people, community, and technological innovation.
