Team Member Position Description
San Churro Chocolateria
Job Details
Job Title: Team Member
Reports To: Store Manager / Assistant Store Manager
Primary Purpose of the Role
Deliver the sweetest experience to every customer through great service and products.
Key Accountabilities
Customer Service
Responsibilities
- Service
- Product
- Store presentation
- Loyalty
KPI’s / Expectations
- Contribute towards positive customer review tracker targets
- Keep customer areas clean and presentable at all times
- Offer and promote member sign ups
- Help maintain store visual merchandising standards
- Promote order-at-table service
- Actively promote and act as a brand ambassador
- Always deliver the San Churro Experience
- Ensure products are made in line with procedures
Store Operations
Responsibilities
- Cash handling
- Training
- Promotions
- Cleanliness
- Health & Safety
KPI’s / Expectations
- Complete all required training within given timeframes
- Follow all cash control and security procedures
- Stay up to date with current promotions and store priorities
- Support back-of-house cleanliness and sanitation
- Follow all health & safety requirements, including food safety standards
- Complete other reasonable tasks or assignments as required
Our Values & Behaviours
Strive for Success
We play for each other to accomplish the extraordinary.
We strive for success when we:
- Work to our highest potential
- Positively contribute to team goals
- Work together and encourage each other
- Celebrate achievements, big and small
We do not strive for success when we:
- Take shortcuts in our work
- Fail to use initiative
- Think about ourselves instead of the team
Passion & Pride
We show up with purpose and heart and pay it forward.
We do it with passion and pride when we:
- Show dedication and commitment to our team
- Act as a brand ambassador
- Support one another
- Positively influence the culture
We do not do it with passion and pride when we:
- Focus on the negatives
- Discourage others
- Accept less than we expect
- Are complacent or complain
Be Adventurous
We embrace change to reach new heights.
We are adventurous when we:
- Have a go at something new
- Share bold ideas to make us better
- Embrace change and new opportunities
- Show willingness to learn, grow and improve
We are not adventurous when we:
- Stay in our comfort zone
- Don’t speak up
- Act without thoughtful consideration
Behave with Integrity
We build strong foundations and act authentically.
We behave with integrity when we:
- Stick to our commitments
- Stay consistent, even when no one is watching
- Act honestly and respectfully to colleagues and customers
- Admit our mistakes
We do not behave with integrity when we:
- Act for our own interests
- Take credit for others’ work
- Mislead to get a result
- Ignore policies and procedures
Nurture the Customer
We deliver the sweetest experience, every time.
We nurture the customer when we:
- Show genuine value to every customer
- Reward loyal customers through El Social
- Create perfect products following procedures
- Take action on feedback and resolve issues
We do not nurture the customer when we:
- Prioritise tasks over customers
- Show negative attitude or poor body language
- Dismiss customer feedback or make excuses
Shared Responsibilities
Workplace Health & Safety
Managers Must:
- Promote safety and lead by example
- Maintain a safe and caring work environment
- Carry out responsibilities outlined in WHS policies and procedures
- Ensure WHS policies are implemented in their area
- Provide team members with necessary training and instruction
Team Members Must:
- Follow safety procedures and safe work practices
- Follow reasonable safety instructions
- Take reasonable care for their own health and safety and others’
- Report hazards or incidents immediately
- Help resolve potential hazards
- Maintain a safe working environment
- Demonstrate responsibility for workplace health and safety to minimise injury, damage, and loss
Policies & Procedures
- Comply with all San Churro policies and procedures
Job Type: Part-time
Pay: Up to $25.00 per hour
Work Location: In person
