Riise is seeking an organised and reliable Administrative Assistant to support the smooth delivery of services to our participants and support the administrative requirements of our team.
This is a hands-on administration role suited to someone who is confident using ShiftCare, experienced in an NDIS or disability-services environment, and highly accurate when managing client information and records. The role supports client administration, system data entry, scheduling/roster coordination and general office tasks.
Key responsibilities
- Maintain accurate participant, client and service records in ShiftCare and other client management systems.
- Complete timely data entry, document uploads, file maintenance and quality checks.
- Assist with client onboarding, service agreements, intake documentation and record updates.
- Support scheduling, shift changes and basic rostering administration as required.
- Assist with general NDIS administration.
- Maintain confidentiality and handle sensitive participant information in line with privacy requirements.
- Provide general administrative support to the Riise team.
About the successful candidate
- Demonstrated, practical experience using ShiftCare; this is essential.
- Experience working in NDIS, disability, aged care, community services or a similar client-centred environment.
- Experience with client management systems, CRM platforms and high-volume, accurate data entry.
- Strong attention to detail and confidence working with confidential information.
- Clear written and verbal communication skills.
- Strong organisation skills, with the ability to manage competing tasks and follow through.
- Confidence using Microsoft Office, particularly Outlook, Word and Excel.
- A proactive, calm and service-focused approach.
Desirable
- Experience supporting rostering, service delivery coordination or workforce scheduling.
- Experience with NDIS service agreements, plan details, billing support or claims administration.
- Experience with Xero or similar accounting or invoicing software.
- Current NDIS Worker Screening Check and Working with Children Check.
What Riise offers
- A meaningful role supporting people and services in the NDIS sector.
- Part-time hours across three days per week.
- A supportive, collaborative team environment.
- Opportunity to contribute to stronger systems, client records and service delivery processes.
To apply, applicants should submit a resume and a one-page cover letter outlining their suitability and experience with ShiftCare, NDIS administration and client management systems
Pay: $32.00 – $36.00 per hour
Work Location: Hybrid remote in Melbourne VIC
