About Us
Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.
We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.
Shape your future. Serve your community. Belong to something bigger.
About this Position:
We have an exciting temporary opportunity for a Customer Service Officer to join our People and Community Directorate.
The primary purpose of this role is to deliver exceptional customer service and a positive experience to members of our community and Lismore City Council stakeholders. This will be achieved through face-to-face interactions at our front desk, via our telephone systems, and through prescribed written formats using electronic communication. The role will also be responsible for updating and maintaining Council’s customer service knowledge system.
The ideal candidate will be self-motivated, proactive, and able to adapt effectively in a busy and rapidly changing environment.
This is a full-time, maximum-term contract position through to 28 May 2027, based primarily at the Goonellabah Corporate Centre.
What we can offer you:
- Work/life balance, including the option to work a nine-day fortnight with a scheduled RDO.
- Employee Assistance and Health & Wellbeing Programs.
- A supportive, collaborative working environment.
What we trust you to deliver:
- Provide exceptional customer service to manage and resolve the issues of both internal and external customers, ensuring a positive customer experience.
- Offer guidance and advice, and coordinate requests for additional information.
- Skilled in using a range of IT applications, including Excel, Word & desktop publishing.
- Provide accurate, constructive and relevant information in a professional manner.
- Contribute to practical suggestions for workplace improvements, dealing with complex customer enquiries.
What you will need to be successful:
- Certificate III in Customer Service (or equivalent), or relevant experience in a similar role.
- Class C Driver’s License.
- Willing to undertake a National Criminal History Check.
- Intermediate IT and computer skills, including database management, MS Word, Excel, Outlook.
- Excellent written and verbal communication skills, including negotiation and conflict resolution.
Full Position Description:
Employment type: Full-time, maximum-term contract position through to 28 May 2027, requiring 35 hours of work per week.
Salary: Grade 8 Entry, with an annual salary of $65,166. This remuneration will be adjusted in line with the award increase, effective from the first full pay period on or after 1 July 2026.
Closing date: Monday 15 June 2026 at 9:00am.
Contact: If you want to know more about this opportunity, please contact Ben Fraser, Lead Customer Contact, on (02) 6625 0479.
Conditions of Employment: Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements.
Pre-employment Screening: Prior to employment, successful candidates will be required to complete a range of pre-employment screening checks, including academic qualification verification, NSW Working with Children Check, professional reference checks, health assessments, and verification of the right to work in Australia.
