Position Field Operations Specialist
Team Food & Beverage
Manager National Food & Beverage Manager
The Virgin Way
At Virgin Active, our people are our special sauce. We believe great teams create unforgettable member experiences — and that starts with a culture where energy, ownership and individuality are celebrated. You’ll join a team known for pushing boundaries, elevating standards and bringing personality into everything we do. We expect a lot — and in return, we invest in your growth, support your leadership journey and give you the freedom to make an impact. This is a place for people who want to grow, lead and contribute to something bigger than themselves — while having a bit of fun along the way.
The impact you’ll make
The Field Operations Specialist is responsible for driving the consistent execution of Virgin Active's Food & Beverage operating model across our social wellness club network. Reporting to the National Food & Beverage Manager, this field-based role supports the successful implementation of Virgin Active's food and beverage offerings, including Kauai and U Health, through menu launches, promotions, operational standards and commercial initiatives. Working closely with club leadership teams, the Field Operations Specialist builds operational capability, supports performance improvement and helps deliver exceptional member experiences while contributing to Virgin Active's purpose of changing people's lives for the better through wellness.
What success looks like
Operational Performance
- Conduct regular club visits to assess operational performance and provide hands-on support to Food & Beverage teams.
- Ensure consistent execution of approved operational standards, procedures and service expectations.
- Support clubs to implement Food & Beverage initiatives and operational priorities.
- Identify operational challenges and coordinate solutions with club leadership teams.
- Monitor action plans and follow through on agreed performance improvement activities.
Commercial & Financial Performance
- Monitor club-level sales, labour and food cost performance.
- Analyse operational data and identify opportunities for improvement.
- Support Club General Managers and Food & Beverage teams in implementing actions to improve commercial outcomes.
- Track performance against key performance indicators and escalate risks or trends to the National Food & Beverage Manager.
Execution & Activation
- Coordinate and support the execution of menu launches, seasonal promotions and Food & Beverage activations.
- Support operational readiness for new Kauai & U Health openings and refurbishments.
- Ensure clubs are prepared for launches through training coordination, communication and operational planning.
- Assist with implementation of new products, processes and systems.
Coaching & Capability
- Provide on-the-ground coaching to club-based Food & Beverage teams.
- Support leaders in driving accountability for sales performance, labour management and operational standards.
- Identify capability gaps and provide feedback to the National Food & Beverage Manager.
- Reinforce operational best practice through regular field engagement.
Planning & Coordination
- Deliver operational projects and initiatives as assigned by the National Food & Beverage Manager.
- Coordinate activities across multiple clubs to ensure projects are completed on time and to standard.
- Support testing, implementation and post-launch review of operational initiatives.
- Maintain project updates and communicate progress to stakeholders.
Stakeholder Management
- Build effective working relationships with Club General Managers and Foof & Beverage leaders.
- Act as the primary field contact for Food & Beverage operational support.
- Participate in regular meetings with Virgin Active, Kauai and U Health teams based in South Africa and other key stakeholders as required.
- Provide operational insights and recommendations based on field observations and performance data.
To land this gig… and your ongoing mindset
- You have 3+ years' experience in hospitality, food and beverage, retail operations or a multi-site operational support role, supported by relevant qualifications or equivalent industry experience, and can work a non-traditional schedule with regular travel between club locations.
- You have aligned experience. You understand how to drive operational execution across multiple sites and use performance data to improve commercial outcomes.
- You are people-focused. You build strong relationships, coach operational teams effectively and understand the connection between team engagement and business performance.
- You are self-assured. You communicate confidently, exercise sound judgement and can influence stakeholders at all levels of the business.
- You are driven. You take ownership, deliver results and consistently follow through on commitments and priorities.
- You have a can-do approach. You are adaptable, solutions-focused and thrive in a fast-paced environment where priorities can change quickly.
Measures of success
- Employee Experience – Build capability and confidence within club teams through coaching, support and operational leadership, creating a positive and high-performing team environment.
- Member Experience – Ensure consistent delivery of food and beverage standards, activations and service experiences that enhance member satisfaction and engagement.
- Financial Performance – Support the achievement of sales, labour and food cost targets through effective execution, performance monitoring and operational improvements.
What we offer you
- Build a career with one of the world's most recognised and exciting brands.
- Play a key role in bringing Kauai and U Health to life across Australia, helping more people access nutritious, real food as part of their wellness journey.
- Directly contribute to Virgin Active's purpose of changing people's lives for the better through wellness.
- Performance incentive opportunities aligned to business outcomes.
- A free Virgin Active membership for you (and your buddy) to enjoy our world-class social wellness clubs.
- Discounted personal training and access to wellness-focused products and services.
- Special deals with our retail and service partners.
- The autonomy and variety that comes with a field-based role, supporting our social wellness clubs across the network and making a visible impact on business performance.
- Paid parental leave to spend time with your new little human.
- Ongoing personal and professional development opportunities.
- Confidential 24-hour support through our Employee Assistance Program.
- A culture that encourages you to bring your whole self to work, challenge the status quo and make a meaningful impact.
- Fun. It's part of our success. We work hard, celebrate wins and believe great results come from great people enjoying what they do.
Ready for a career r/evolution?
Life is too short for boring jobs. If you’re driven by people, performance and purpose, this is where you belong.
Sound like your perfect fit? Apply now
