Design learning that empowers people. Build capability that protects consumers. Help deliver one of Australia's most significant consumer protection reforms.
At AFCA, we're preparing to deliver scam-related dispute resolution under the new Scams Prevention Framework (SPF), a world-leading initiative designed to strengthen protections for Australian consumers and small businesses. This is a rare opportunity to join a high-profile transformation program and play a pivotal role in building the capability that will support its success.
The Opportunity
As the Senior Training Consultant, Scams, you'll lead the design and delivery of an enterprise-wide learning strategy that supports a major organisational transformation. Working alongside a talented team of change professionals, SMEs and project specialists, you'll create engaging learning experiences that prepare our people to confidently navigate new processes, systems and ways of working.
This isn't a traditional training role. We're looking for someone who can think strategically, innovate learning solutions and bring complex concepts to life through compelling, practical and engaging experiences.
What You'll Be Doing
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Develop and execute a comprehensive learning strategy and training roadmap for a significant enterprise initiative.
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Conduct training needs analysis and translate business requirements into effective learning solutions.
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Design and deliver engaging face-to-face, virtual and hybrid learning experiences.
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Partner with Subject Matter Experts to convert complex knowledge into scalable, practical learning outcomes.
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Create a diverse range of learning assets including eLearning modules, videos, guides, toolkits, workshops and digital resources.
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Drive continuous improvement through stakeholder feedback, testing and evaluation.
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Champion modern instructional design approaches that support learning transfer and lasting behavioural change
This is initially a 12-month contract role.
Ready to Make an Impact?
If you're passionate about creating exceptional learning experiences and want to play a key role in shaping how AFCA responds to one of Australia's fastest-growing consumer issues, we'd love to hear from you.
Join us and help build the capability behind Australia's next generation of scam protections
