We're REA
With bold and ambitious goals, REA Group (https://www.rea-group.com/about-us/about-rea-group/) is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces (https://www.rea-group.com/about-us/#our-awards) two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
Within Financial Services, the Lending Services team plays a critical role in supporting brokers with the information, systems and guidance they need to assess lending scenarios, recommend suitable lenders and products, and submit quality loan applications that meet regulatory requirements.
The team acts as a trusted support function for the broker network, helping translate lender information into practical system outcomes, improving broker capability, and enabling strong customer and franchisee outcomes.
The Lending Services Team plays a vital role in supporting brokers to efficiently obtain the information they need to assess lending scenarios, recommend suitable lenders and products to clients, and submit loan applications in a way that meets regulatory requirements.
The team supports the network by:
Receiving, clarifying and interpreting lender product, process, policy and qualification criteria
Working with third-party provider Simpology to have product changes implemented and maintained in the relevant broker systems
Providing one-on-one support to brokers on lender products, policy, qualifications, scenario setup and application packaging within Mortgage Choice systems
Developing resources to support credit application support in systems and the franchise network.
Troubleshooting and resolving issues relating to lender policy, qualification and products
Delivering credit coaching to help build broker capability and improve understanding of lending policy, credit scenarios and deal structuring
We aim to be an expert, trusted source of support and information for the network, leveraging strong lender relationships and effective third-party partnerships to deliver the best outcomes for franchisees.
What the role is all about
Interpreting and clarifying product changes, and working with Simpology to coordinate implementation into the relevant broker systems and product catalogue
Interpreting, clarifying and implementing policy changes in the lender policy database
Interpreting, clarifying, implementing and testing serviceability and qualification criteria changes in the lender qualification system
Maintaining lender qualification criteria specifications
Onboarding new lender product, policy and qualification criteria, including documenting and testing before implementation, and coordinating product-related changes through to release into Mortgage Choice systems
Supporting the broker network via email, telephone and Lending Advice Forum, responding to enquiries regarding the effective use of broker systems
Providing SME advice and support to brokers in understanding policy, complex scenarios and deal structuring
Providing credit coaching to support broker capability uplift and stronger application quality
Troubleshooting product, policy and qualification issues as they arise, including working with NexGen/Simpology on product-related system issues
Developing reference resources to help brokers understand and follow best practice processes
Engaging with the network to promote understanding of the lending process and best practice
Documenting internal processes as new ones are developed and existing processes change
Building and maintaining effective relationships with lender representatives and NexGen/Simpology as sources of information, clarification and issue resolution, including periodic review meetings
Implementing lender responses to audits of information in broker systems
Who we’re looking for
Well-developed troubleshooting, data analysis and interpretation skills
Strong written and verbal communication skills, including the ability to communicate with people at different levels and with varying levels of technical knowledge and capability
Very high attention to detail
Well-developed prioritisation skills, with the agility to rapidly switch from one task to another
Ability to work autonomously as well as collaboratively in a team
Strong achievement and results focus, with the ability to anticipate, prioritise and address issues proactively and decisively to ensure work is completed within agreed timeframes
Accountability for outcomes and a willingness to take ownership
Good working knowledge of Excel
5+ years of experience in residential lending, preferably across multiple lenders
Prior knowledge of ApplyOnline and/or LoanApp is preferred
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.
Some of our Perks & Benefits (https://www.rea-group.com/about-us/news-and-insights/blog/how-we-help-our-people/) include:
A hybrid and flexible approach to working
Flexible leave options including, birthday leave and purchase additional leave
Flexible parental leave offering for primary and secondary carers
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
Hackdays so you can bring your big ideas to life
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood! (https://rea.to/careers-talentneighbourhood)
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Req ID R0015453
