Sugarwork is building the infrastructure for intelligent organisations.
As part of the Decidr AI Industries (ASX: DAI) ecosystem, Sugarwork helps organisations capture operational knowledge, structure workflows, and unlock AI-driven execution at scale.
We work at the intersection of knowledge capture, workflow intelligence, and AI-powered decision-making — helping businesses transform how work gets done.
We’re growing our APAC presence and looking for a Customer Success Manager who can build trusted customer relationships, drive product adoption, and help customers realise measurable value from the Sugarwork platform.
About the Role
We’re looking for a Customer Success Manager, APAC to own and grow relationships across our regional customer portfolio.
You’ll act as the primary commercial and relationship lead for APAC customers — partnering closely with product, delivery, and commercial teams to ensure customers achieve strong outcomes, adopt the platform successfully, and continue growing with Sugarwork over time.
This role is ideal for someone who combines commercial instincts with strong relationship management capability and enjoys operating in fast-moving, high-growth environments.
In this role, you will:
Own the end-to-end customer relationship across APAC accounts, serving as the primary point of contact for senior stakeholders
Drive customer onboarding, product adoption, engagement, and long-term value realisation
Proactively manage customer health, identifying risks and opportunities early
Lead renewal and expansion conversations aligned to customer priorities and business outcomes
Collaborate with internal product and delivery experts to ensure successful project execution and customer outcomes
Facilitate discovery and scoping conversations to better understand customer needs and opportunities
Present updates, recommendations, and insights to customer stakeholders and executive teams
Build scalable customer success processes and playbooks to support regional growth
You’ll succeed if you:
Have 3–5 years’ experience in Customer Success, Account Management, or a similar customer-facing SaaS role
Have experience owning renewals, retention, or expansion conversations with customers
Are a strong relationship builder who can engage confidently with senior stakeholders
Communicate clearly and can simplify complex concepts into actionable outcomes
Are comfortable operating in ambiguity and solving problems proactively
Work collaboratively across product, delivery, and commercial teams
Have a customer-first mindset with strong commercial awareness
Are excited by AI, workflow technology, and the future of intelligent organisations
Why Sugarwork:
Opportunity to work at the forefront of AI-native workflow and knowledge systems
Exposure to a fast-scaling business within the Decidr AI Industries ecosystem
High-impact role with autonomy, ownership, and direct customer influence
Collaborative, high-performance culture focused on innovation and execution
Opportunity to shape customer success processes as the business scales across APAC
Apply Now
If the role looks interesting, we encourage you to apply. Our hiring process focuses on how you think, communicate, and solve problems — not just your CV.
About Decidr AI Industries (ASX: DAI)
Sugarwork is part of Decidr AI Industries (ASX: DAI), an agentic transformation group building the infrastructure for organisations to become truly AI-native.
As part of DAI, you’ll work within a broader ecosystem that includes:
Decidr.ai: DecidrOS, an agentic operating system connecting workflows, data, and decision-making
Sugarwork: focused on capturing tacit knowledge and enabling AI-driven workflow intelligence
Together, these businesses operate at the intersection of knowledge capture, workflow automation, and AI-driven decision-making.
Backed by DAI, you’ll gain exposure beyond a single entity — working across a group combining the agility of scaling technology platforms with the structure and ambition of an ASX-listed company., not constraint. Ongoing conversations with your manager may build on this as the business changes.
